Hermès Selling and Service Assistant

Topanga • USA

Tuesday, March 4, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship and high-quality creations. As a family-owned and independent enterprise, Hermès employs nearly 20,000 individuals globally. The company is driven by a continuous entrepreneurial spirit and a steadfast commitment to excellence, fostering individual freedom and autonomy through responsible management. Hermès is dedicated to preserving exceptional savoir-faire, deeply rooted in territorial heritage, while respecting both people and nature. The brand's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Assist customers with product selection and provide exceptional service to ensure a memorable shopping experience.
2. Maintain product knowledge to effectively communicate features and benefits to customers.
3. Support the sales team in achieving sales targets and store goals.
4. Ensure merchandise is presented according to company standards and visual guidelines.
5. Handle customer inquiries and resolve any issues with professionalism and poise.
6. Process transactions accurately and efficiently using the point-of-sale system.
7. Contribute to a positive team environment and uphold the values of Hermès.

1. Previous experience in a retail or customer service environment preferred.
2. Strong interpersonal and communication skills.
3. Ability to work in a fast-paced, dynamic environment.
4. Attention to detail and a commitment to excellence in service delivery.

1. Customer service excellence
2. Effective communication
3. Sales acumen
4. Problem-solving
5. Team collaboration

Prior experience in retail or customer service is preferred, demonstrating a track record of delivering high-quality service.

Hermès offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering both personal and professional growth.

Hermès of Paris is committed to creating a diverse and inclusive workplace where individuality is celebrated. The company values equality, fairness, and authenticity, encouraging employees to thrive in an environment that supports personal and professional success. Hermès actively engages with community and non-profit partners to advance diversity, inclusion, and family values beyond its own walls.