Hermès Selling and Service Assistant

Costa Mesa • USA

Saturday, January 11, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its commitment to crafting high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The brand is celebrated for its entrepreneurial spirit and dedication to exceptional craftsmanship, maintaining a strong territorial presence that respects both people and nature. Hermès is part of a global community, with over 300 stores worldwide, and is committed to sustainable development and corporate social responsibility.

1. Accurately process point of sale transactions, including sales, sends, and repairs, and assist in opening and closing procedures.
2. Deliver exceptional client service in accordance with Hermès standards, including greeting, assisting, and packaging at the point of sale.
3. Support the sales team by managing merchandise, retrieving stock, and preparing the stock room.
4. Organize and maintain the selling floor and work station to support sales efforts, ensuring all items are appropriately stored and merchandising standards are upheld.
5. Assist in stockroom operations, including merchandise flow, replenishment, tagging, and inventory preparation.
6. Support the After Sales area by logging repairs, contacting clients, and maintaining records.
7. Maintain accurate and detailed CRM files for purchase history and sales analysis.
8. Answer phones promptly, providing friendly and appropriate customer service.

1. 1 year of retail experience, preferably in a luxury environment.

1. Strong communication skills
2. Experience with POS systems and cash handling
3. Customer service orientation
4. Ability to multi-task
5. Detail-oriented
6. Strong organizational skills
7. Proficiency in Microsoft Office
8. Ability to handle difficult situations with grace and composure
9. Physical ability to lift up to 25 lbs.

At least 1 year of experience in a retail environment, with a preference for luxury sector experience.

The hourly rate ranges from $22.40 to $27.12, depending on job location and individual experience.

Hermès offers a supportive environment where individuals can thrive and feel comfortable being their authentic selves, with a commitment to diversity, inclusion, and equality.

Hermès fosters a culture of creativity, sustainability, and respect for craftsmanship. The company values diversity and inclusion, creating a workplace where individuals are encouraged to thrive and express their authentic selves. Hermès is committed to making a positive impact on the world through its sustainable practices and community partnerships.