Hermès Selling and Service Assistant

Palm Beach • USA

Tuesday, February 11, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its exquisite craftsmanship and high-quality creations. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a continuous entrepreneurial spirit and unwavering standards, fostering freedom and autonomy through responsible management. Hermès is committed to preserving exceptional craftsmanship, with a strong territorial presence that respects both people and nature, sourcing extraordinary materials. The maison's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Assist customers with product selection and provide exceptional service to enhance their shopping experience.
2. Maintain an in-depth knowledge of Hermès products and collections to effectively communicate features and benefits to clients.
3. Support the sales team in achieving sales targets and store objectives.
4. Ensure the store is well-organized, stocked, and visually appealing at all times.
5. Handle customer inquiries and resolve any issues promptly and professionally.
6. Process transactions accurately and efficiently, adhering to company policies and procedures.

1. Previous experience in a luxury retail environment preferred.
2. Strong customer service orientation and interpersonal skills.
3. Ability to work collaboratively in a team-oriented environment.

1. Excellent communication and interpersonal skills.
2. Proficiency in handling point-of-sale systems and retail software.
3. Strong organizational skills and attention to detail.

A minimum of 1-2 years of experience in a retail or customer service role, preferably within the luxury sector.

High school diploma or equivalent required; additional education in fashion or retail management is a plus.

Hermès offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts.

Hermès of Paris is deeply committed to fostering a diverse and inclusive workplace that values equality, individuality, and fairness. The company strives to create an environment where employees can thrive and feel comfortable being their authentic selves. Hermès supports personal and professional growth through a culture that emphasizes respect and collaboration.