Hermès Selling and Service Assistant

Miami • USA

Monday, February 10, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship and high-quality creations. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The brand is celebrated for its entrepreneurial spirit and unwavering commitment to excellence, fostering an environment where autonomy and responsibility are paramount. Hermès is dedicated to preserving exceptional savoir-faire through strong territorial roots, respecting both people and nature. With over 300 stores worldwide, Hermès' artisanal métiers fuel the creativity that defines its illustrious collections.

1. Assist customers with product inquiries and purchases, ensuring a high level of service and satisfaction.
2. Maintain an in-depth knowledge of Hermès products and heritage to enhance customer interactions.
3. Support the sales team in achieving store targets and objectives.
4. Ensure the store environment is welcoming, organized, and reflective of Hermès' brand standards.
5. Handle customer transactions efficiently and accurately.
6. Participate in inventory management and stock replenishment activities.

1. Previous experience in luxury retail or a similar customer-facing role.
2. Strong understanding of luxury fashion and customer service principles.
3. Ability to work collaboratively in a team-oriented environment.

1. Excellent communication and interpersonal skills.
2. Proficiency in multiple languages is advantageous.
3. Strong organizational and multitasking abilities.

A minimum of 2 years of experience in luxury retail or a related field is required.

High school diploma or equivalent.

Hermès offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts.

Hermès of Paris is deeply committed to fostering a diverse and inclusive workplace. The company values equality, individuality, and fairness, creating an environment where employees can thrive and express their authentic selves. Hermès actively supports diversity, inclusion, and family values both within the organization and in the broader community.