Hermès Sales Team Manager

Deauville • France

Wednesday, February 19, 2025

Hermès, a distinguished French family-owned and independent house since 1837, is renowned for crafting high-quality objects. With nearly 20,000 employees globally, Hermès is driven by a continuous entrepreneurial spirit and unwavering standards. The company fosters individual freedom and autonomy through responsible management, while perpetuating exceptional craftsmanship with a strong territorial presence, respecting both people and nature. Hermès' creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Lead and manage the sales team, acting as an ambassador for Hermès.
2. Contribute to achieving store objectives and ensure exceptional customer service.
3. Oversee sales organization and performance indicators for the store.
4. Enhance team attractiveness, training, and retention of talent.
5. Create and maintain a harmonious work environment, ensuring grooming standards, sales supervision, and issue resolution.
6. Train and motivate the team to achieve commercial objectives.
7. Conduct annual and professional appraisals for the sales team.
8. Integrate new team members with support from the commercial support manager.
9. Develop sales revenue through commercial activities and clienteling initiatives.
10. Ensure the store's front-office is well-maintained and coordinate effectively with the back-office.
11. Structure the store's product offering in collaboration with the team and director.
12. Lead management briefings and animate KPIs to support team members.
13. Present and animate daily sales figures and objectives to the team.
14. Construct dashboards and monitor performance indicators.

1. Minimum Bac+2 or 3 with confirmed management experience.

1. Customer and service-oriented
2. Leadership with excellent interpersonal skills
3. Strong listening abilities and service orientation
4. Team spirit
5. Analytical skills
6. Ability to implement management processes and methods
7. Field-oriented
8. Proficiency in IT tools (Cegid, Excel, Pivot Tables, etc.)
9. Fluent in English

Confirmed experience in management, preferably in a retail environment.

Minimum Bac+2 or 3

Comprehensive benefits package including health and wellness programs, employee discounts, and professional development opportunities.

Hermès cultivates a culture of freedom and autonomy, underpinned by responsible management. The company values exceptional craftsmanship and maintains a strong territorial presence, ensuring respect for people and nature. Employees are encouraged to embrace creativity and innovation within a supportive and dynamic environment.