Hermès Sales Team Leader

Nanjing • China

Tuesday, December 31, 2024

Hermès, a distinguished French maison established in 1837, is renowned for its creation, craftsmanship, and distribution of high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals worldwide. The company is driven by a continuous entrepreneurial spirit and unwavering standards, fostering freedom and autonomy through responsible management. Hermès is committed to perpetuating exceptional savoir-faire, deeply rooted in territorial respect for people and nature, which serves as the source of its extraordinary materials. The brand's creativity is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores globally.

1. Lead a sales team to define and implement sales strategies, ensuring team and individual sales targets are met.
2. Maintain high standards of customer service and client experience.
3. Cultivate and maintain relationships with clients, develop VIP clientele, and recruit new customers.
4. Oversee daily store operations as shift leader, assisting the team in sales and operational tasks.
5. Ensure operational standards in stock management, after-service, maintenance, and CRM are upheld.
6. Monitor stock levels and support sales and service operations.
7. Manage sales, visual merchandising, inventory control, and training for various product categories.
8. Provide market updates and buying advice to the store manager.
9. Manage and coach the team by setting objectives, assessing performance, and providing feedback and coaching.
10. Motivate team members through recognition of sales results and customer relationship management.
11. Foster team spirit, discipline, mutual respect, and dedication to the company.
12. Ensure regular training for teams to enhance customer service, product knowledge, and selling skills.

1. Tertiary education with at least 3 years of relevant management experience in high-end fashion or luxury industry.

1. Strong business acumen with solid analytical skills.
2. Ability to lead and drive performance and customer service.
3. Proficiency in customer relationship management.
4. Fluency in spoken and written English and Chinese; French is advantageous.
5. Team player with a pleasant, service-oriented, and self-motivated demeanor.
6. Strong leadership, interpersonal, and communication skills.
7. Proficiency in MS Office.

Minimum of 3 years in a management role within the high-end fashion or luxury industry.

Tertiary education required.

Competitive benefits package including opportunities for professional development and training.

Hermès fosters a culture of entrepreneurship, creativity, and excellence, encouraging autonomy and responsibility among its employees. The company values mutual respect, discipline, and loyalty, creating a supportive and dynamic work environment.