Hermès Sales Team Leader

Shanghai • China

Monday, March 17, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its creation, craftsmanship, and distribution of high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a continuous entrepreneurial spirit and unwavering standards, fostering freedom and autonomy through responsible management. Hermès is committed to preserving exceptional craftsmanship and maintaining a strong territorial presence, respecting both people and nature, which are sources of extraordinary materials. The brand's creativity is enriched by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Lead a sales team to define and execute sales strategies, ensuring team and individual sales targets are met.
2. Maintain high standards of customer service and enhance customer experiences.
3. Cultivate and sustain client relationships, develop VIP clientele, and recruit new customers.
4. Oversee daily store operations as shift leader, assisting the team in sales and operational tasks.
5. Ensure operational standards, including stock management, after-service, maintenance, and CRM, are upheld.
6. Monitor stock levels to support sales and service operations.
7. Manage several product categories, including sales, visual merchandising, inventory control, and training.
8. Provide market insights and purchasing advice to the store manager.
9. Manage and coach the team, setting objectives, assessing performance, and offering feedback and coaching.
10. Motivate team members through recognition of sales achievements and effective customer relationship management.
11. Foster team spirit, discipline, mutual respect, and loyalty to the company.
12. Ensure regular training for teams to enhance customer service, product knowledge, and selling skills.

1. Tertiary education with at least 3 years of relevant management experience in high-end fashion or luxury industry.

1. Strong business acumen with solid analytical abilities.
2. Proficiency in leading teams and driving performance and customer service.
3. Excellent customer relationship management skills.
4. Fluency in spoken and written English and Chinese; French is advantageous.
5. Team player with a pleasant demeanor, service-oriented, and self-motivated.
6. Strong leadership, interpersonal, and communication skills.
7. Proficient in MS Office.

A minimum of 3 years in a managerial role within the high-end fashion or luxury sector.

Tertiary education required.

Comprehensive benefits package including health and wellness programs, professional development opportunities, and employee discounts.

Hermès is characterized by a culture of excellence and creativity, where employees are encouraged to innovate and express their individuality. The company values responsible management, fostering an environment of mutual respect and dedication. Hermès is committed to sustainability and the preservation of artisanal craftsmanship, ensuring a harmonious balance between tradition and modernity.