Hermès Sales Support Assistant Intern

Aix-en-Provence • France

Thursday, March 13, 2025

Hermès, a distinguished French maison since 1837, is renowned for its creation, craftsmanship, and trade of high-quality objects. As a family-owned and independent enterprise, Hermès employs nearly 20,000 individuals globally. The company is driven by a perpetual entrepreneurial spirit and a steadfast commitment to excellence, fostering freedom and autonomy through responsible management. Hermès is dedicated to preserving exceptional savoir-faire, deeply rooted in strong territorial ties and respect for people and nature, sourcing extraordinary materials. With fifteen artisanal métiers, Hermès' creativity flourishes, with collections showcased in over 300 stores worldwide.

1. Assist in the management of after-sales service flow within the boutique.
2. Diagnose and analyze returned products.
3. Ensure customer follow-up and manage after-sales service flow.
4. Act as a liaison with the after-sales service team in Bobigny.
5. Inspect products post-repair.
6. Manage and respond to customer inquiries through various channels (email, phone, interface).
7. Input personalized orders and track customer reservations and orders.
8. Contact customers upon order receipt.
9. Handle customer shipments on behalf of sales associates, including proforma invoice preparation and CITES requests.
10. Administer Web to Shop processes, validating item retrieval and document archiving.
11. Create and formalize presentation and training materials for team briefings.
12. Participate in various pilot and cross-functional projects aimed at continuous improvement.

1. Currently enrolled as a student seeking a field internship.
2. Experience in sales is advantageous.

1. Customer service orientation.
2. Collaboration and teamwork.
3. Proficiency in IT tools (Cegid, Excel, etc.).
4. Excellent interpersonal skills, strong listening ability, service-oriented mindset, persuasive skills, and responsiveness.
5. Meticulousness.
6. Analytical skills.
7. Proficiency in English.

Experience in sales is considered a plus.

Join a responsible employer committed to ethics, diversity, and inclusion, and become part of the human adventure at Hermès.

Hermès cultivates a workplace culture that emphasizes entrepreneurial spirit, autonomy, and responsible management, fostering an environment where creativity and craftsmanship thrive. The company is deeply committed to ethical practices, diversity, and inclusion, ensuring a respectful and inspiring atmosphere for all employees.