Hermès Sales Supervisor

Kuala Lumpur • Malaysia

Friday, February 7, 2025

Hermès, a distinguished French maison since 1837, is renowned for its creation, craftsmanship, and retail of high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a continuous entrepreneurial spirit and unwavering standards, fostering individual freedom and autonomy through responsible management. Hermès is committed to the transmission of exceptional savoir-faire, deeply rooted in respect for people and nature, which is the source of its exquisite materials. The creativity of the maison is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Assist and report to the Store Manager and Assistant Store Manager in overseeing daily store operations.
2. Supervise and manage a team of sales staff to ensure excellent customer service and foster client relationships.
3. Address and resolve client inquiries, concerns, and complaints.
4. Ensure store presentation aligns with the brand image.
5. Oversee general housekeeping and cleaning duties, performing these tasks if necessary.
6. Coordinate with the team on executing sales plans and store events.
7. Motivate staff to achieve established sales targets.
8. Enforce proper security measures.
9. Monitor and assist in the development of sales staff through on-the-job and product training.
10. Communicate promptly with internal and external parties via emails, text messages, and phone calls.
11. Mentor sales associates and provide guidance as needed.
12. Maintain high standards of personal grooming and professional conduct.
13. Perform additional duties as assigned by the Store Manager or Operations Team.

1. Minimum 5 years of supervisory experience in the retail industry.

1. Passion for the retail industry.
2. Proficiency in IT and digital technology.
3. Fluency in English; additional languages are advantageous.
4. Strong team-building, interpersonal, and communication skills.
5. Proficiency in MS Office.
6. Ability to work well in a team, with a pleasant, service-oriented, and self-motivated demeanor.

A minimum of 5 years in a supervisory role within the retail sector is required.

The position offers opportunities for professional growth and development within a prestigious global brand.

Hermès is characterized by a culture of excellence, creativity, and respect for tradition. The company values the autonomy and individuality of its employees, fostering a collaborative and innovative work environment.