Hermès Sales Specialist

Miami • USA

Friday, December 13, 2024

Hermès, a distinguished French maison established in 1837, is renowned for its commitment to craftsmanship, quality, and innovation. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally, fostering an environment of creativity and autonomy. The brand is celebrated for its artisanal excellence and dedication to sustainability, with a strong presence in over 300 stores worldwide. Hermès of Paris, Inc., part of this illustrious legacy, upholds these values, striving to create a diverse and inclusive workplace that champions individuality and professional growth.

1. Achieve monthly and annual individual sales goals while contributing to the boutique's collective targets.
2. Organize and maintain the selling floor to enhance the customer experience, ensuring all items are appropriately stored and displayed according to visual merchandising guidelines.
3. Assist in inventory preparation and management, ensuring accuracy and compliance with asset protection standards.
4. Process and verify all transactions, including receipts and CRM files, while providing administrative support for after-sales services.
5. Collaborate with management on point-of-sale decisions and address discrepancies as they arise.
6. Adhere to asset protection procedures, including key control and merchandise security, and participate in inventory counts.
7. Deliver exceptional customer service in alignment with Hermès standards, including greeting clients, assisting with inquiries, and managing point-of-sale transactions.

1. 2+ years of experience in sales, preferably within a luxury environment.
2. Strong relationship-building and communication skills.
3. Ability to multitask effectively and maintain composure under pressure.
4. Self-motivated with the ability to work independently and collaboratively.
5. Strong organizational skills and attention to detail.
6. Open availability to meet business needs.
7. Physical ability to lift up to 25 lbs. without assistance.

1. Sales acumen and customer service excellence.
2. Proficiency in inventory management and point-of-sale systems.
3. Strong interpersonal and communication skills.
4. Organizational and multitasking abilities.
5. Problem-solving and decision-making skills.

A minimum of two years in a sales role, with preference given to those with experience in luxury retail environments.

Hermès offers a supportive work environment that values equality, individuality, and fairness, providing opportunities for personal and professional growth.

Hermès of Paris fosters a culture of diversity, inclusion, and family values, creating a supportive environment where employees can thrive and express their authentic selves. The company is committed to sustainable development and corporate social responsibility, aiming to make a positive impact on the world.