Hermès Sales Associate

Strasbourg • France

Tuesday, March 11, 2025

Hermès, a distinguished French family-owned and independent house since 1837, is renowned for creating, crafting, and retailing high-quality objects. With nearly 20,000 employees worldwide, Hermès is driven by a continuous entrepreneurial spirit and unwavering standards. The company fosters individual freedom and autonomy through responsible management, perpetuating exceptional craftsmanship with a strong territorial presence that respects both people and nature. Hermès' creativity is nourished by fifteen artisanal métiers, and its collections are showcased in over 300 stores globally.

1. Propose and sell products across various departments.
2. Collaborate with the entire store team to increase sales revenue.
3. Identify customer opportunities and remain proactive.
4. Ensure customer well-being in-store and offer a memorable experience in collaboration with the external relations manager.
5. Provide solutions and information to prevent customer uncertainty.
6. Represent and convey the values of Hermès to clients and new employees.
7. Recruit and retain a new national and international clientele.
8. Independently manage and update the client database.
9. Highlight the craftsmanship of artisans.
10. Participate in inventory management, assist with merchandising changes, maintain stock organization, and ensure the department/store is well-presented.

1. Proven passion for customer service and a results-oriented mindset.
2. Bold and dynamic personality with experience in a broad sales environment.
3. Strong interpersonal skills and a generous approach to sales.
4. Exemplary conduct and humility.
5. Proficiency in digital tools and new communication methods.
6. Fluency in English, both written and spoken.

1. Customer service excellence
2. Sales acumen
3. Team collaboration
4. Problem-solving
5. Communication
6. Digital literacy
7. Bilingual proficiency

Previous experience in customer service and sales environments is essential.

Hermès offers a responsible and inclusive work environment committed to ethics, diversity, and inclusion.

Hermès is committed to fostering a responsible and inclusive workplace culture that values ethics, diversity, and inclusion. The company encourages a spirit of entrepreneurship and autonomy, nurturing a collaborative and supportive environment where employees can thrive.