Hermès

Sales Associate

Hermès is a French, family-owned, and independent company established in 1837, employing nearly 20,000 people worldwide. Known for its high-quality craftsmanship and entrepreneurial spirit, Hermès values freedom and autonomy, supported by responsible management. The company is committed to exceptional know-how and creativity, with a strong territorial presence and respect for people and nature. Hermès operates in over 300 stores globally, driven by fifteen artisanal métiers.

1. Responsible for all sales activities in store within Hermès standards of image and services worldwide
2. Identify customers’ needs, develop client relationships, sales, and deliver post-sales services
3. Achieve sales target and maintain high level of customer service, product knowledge, and operational procedures
4. Build and maintain long-term relationships with customers by providing excellent customer experience
5. Proactively receive and recruit walk-in customers, maintain KPI customers
6. Assist with inventory and special projects as needed
7. Be part of a collaborative and inclusive team
8. Other duties as assigned

1. Minimum 3 years relevant retail management or operations experience in luxury brands or in similar capacity
2. Strong motivation in becoming a Hermès Ambassador and providing excellent customer service
3. Strong commitment towards teamwork
4. Energetic, passionate and positive working attitude
5. Excellent in presentation, interpersonal and communication skills
6. Good command of Mandarin, English is a plus

1. Customer service excellence
2. Teamwork
3. Presentation skills
4. Interpersonal and communication skills
5. Mandarin proficiency, English is a plus

Minimum 3 years relevant retail management or operations experience in luxury brands or in similar capacity.

Hermès Taiwan emphasizes diversity, inclusion, and local talent development. The work environment is designed to be human in size and harmonious with the natural surroundings, reflecting the company's commitment to social responsibility. The office is located in Taipei, with a focus on retail and various functional positions.