Hermès Sales Associate

Sydney • Australia

Tuesday, December 24, 2024

Hermès, a prestigious French maison established in 1837, is renowned for its exceptional craftsmanship and luxury goods. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally, fostering a culture of entrepreneurship and responsibility. The company is committed to preserving artisanal skills and maintaining a strong territorial presence, respecting both people and nature. Hermès' creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide. Hermès Australia, a part of this illustrious tradition, upholds these values while embracing diversity and inclusion within its workforce.

1. Deliver an exceptional client experience in accordance with Hermès' Sales & Service Ambassador guidelines.
2. Cultivate and enhance relationships with existing and potential clients.
3. Address and resolve complex client concerns and issues.
4. Facilitate sales through up-selling, cross-selling, and multi-category selling.
5. Proactively share information about the métier and its performance.
6. Train and inform colleagues on new product launches, especially new hires.
7. Serve as an expert on care and aftersales for assigned métier.
8. Assist in maintaining the store environment and uphold the image of Hermès.
9. Navigate Hermès tools, systems, and programs accurately.
10. Make decisions aligned with Hermès standards and values, collaborating with the Boutique leadership team.
11. Develop knowledge of operational controls, stock handling, and inventory management systems.

1. Full working rights within Australia.

1. Strong background in customer service and/or sales, preferably in a luxury environment.
2. Excellent interpersonal and communication skills.
3. Ability to embody Hermès' values and work effectively as part of a team.
4. High standard of presentation and grooming.
5. Passion for Hermès creations and comprehensive product knowledge.
6. Positive, proactive, and client-focused attitude.
7. Strong time management skills with the ability to multi-task and prioritize.
8. Ability to achieve personal targets and adapt to a dynamic retail environment.
9. Capability to work independently while collaborating with a team.

Proven experience in customer service and/or sales, with a preference for experience in a luxury environment.

Hermès offers a supportive environment that values equality, individuality, and fairness, promoting personal and professional success. The company is committed to diversity and inclusion, ensuring a workplace where individuals can thrive and be their authentic selves.

Hermès Australia fosters a family-oriented culture that values diversity, inclusion, and the unique contributions of each team member. The company is dedicated to creating an environment where employees feel comfortable and supported in their personal and professional growth.