Hermès Sales Associate

Amsterdam • Netherlands

Wednesday, January 8, 2025

Hermès, a revered French maison established in 1837, is renowned for its creation, craftsmanship, and distribution of high-quality luxury goods. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally, fostering an entrepreneurial spirit and a commitment to excellence. The company is dedicated to preserving exceptional savoir-faire through a strong territorial presence, respecting both humanity and nature. Hermès Benelux-Nordics, a subsidiary of Hermès International, manages the distribution of Hermès products across the Benelux and Scandinavian regions, operating a network of stores in key cities such as Brussels, Amsterdam, Copenhagen, Stockholm, and Oslo.

1. Serve as the initial point of contact for clients, embodying the Hermès image with warmth, courtesy, elegance, and simplicity.
2. Deliver exceptional customer service tailored to the cultural and personal nuances of each client, ensuring a shopping environment aligned with the Hermès brand.
3. Drive sales across all product categories, maintaining a focus on product quality and service excellence.
4. Engage with current and prospective clients to build and sustain relationships, and to communicate new product offerings.
5. Address and resolve client inquiries and concerns effectively.

1. Minimum of 5 years of relevant experience in luxury retail or a high-end service environment.

1. Genuine passion for people and service.
2. Team-oriented mindset with a willingness to exceed expectations.
3. Fluency in Dutch and English.
4. Ability to adapt to diverse cultures with a strong sense of empathy.
5. Broad interest and knowledge in arts, travel, literature, and current events.
6. Awareness of luxury market trends and social media dynamics.

Candidates must possess at least 5 years of relevant customer-facing experience in luxury retail or a similar high-end service environment.

The role offers the opportunity to work within an experienced team that upholds high standards, within a company that values familial principles and provides tailored training.

Hermès is celebrated for its responsible management style that encourages individual freedom and autonomy. The company is deeply rooted in a tradition of excellence, creativity, and respect for craftsmanship, fostering a collaborative and dynamic workplace culture.