Hermès Sales Associate

Paris • France

Friday, December 13, 2024

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship, quality, and independence. With a workforce of nearly 20,000 globally, Hermès thrives on a spirit of entrepreneurship and a commitment to excellence. The brand is part of a family-owned conglomerate that values autonomy and responsible management. Hermès is dedicated to preserving exceptional savoir-faire, deeply rooted in respect for people and nature, which is the source of its extraordinary materials. The brand's creativity spans fifteen artisanal métiers, showcased in over 300 stores worldwide.

1. Propose and sell products across various departments.
2. Collaborate with the store team to enhance sales performance.
3. Identify customer opportunities and maintain proactive engagement.
4. Ensure customer satisfaction by providing memorable and surprising experiences in collaboration with the external relations manager.
5. Represent and communicate the values of Hermès to clients and new team members.
6. Recruit and retain a diverse clientele, both national and international.
7. Independently manage and maintain a client database.
8. Highlight the craftsmanship of Hermès artisans.
9. Participate in inventory management, merchandising changes, stock organization, and ensure the department's upkeep.

1. Proven passion for customer service and a track record of achieving results.
2. Bold and dynamic personality with experience in expansive retail environments.
3. Strong interpersonal skills and a generous approach to sales.
4. Exemplary conduct and humility.
5. Proficiency in digital tools and modern communication methods.
6. Fluency in English, both written and spoken.

1. Customer service excellence
2. Sales acumen
3. Team collaboration
4. Digital literacy
5. Multilingual communication

Previous experience in a customer-focused, results-driven retail environment is essential.

Hermès offers a dynamic work environment with opportunities for professional growth and development, fostering a culture of excellence and innovation.

Hermès is committed to fostering a culture of creativity, innovation, and respect for tradition. The company values the autonomy of its employees and encourages a spirit of entrepreneurship and responsibility. The workplace environment is characterized by a dedication to excellence and a deep appreciation for craftsmanship and authenticity.