Hermès Sales Associate

Hermès is a leading French luxury house renowned for exceptional craftsmanship, leather goods, silk, and artisanal savoir‑faire. As an employer, Hermès emphasizes human-centred retail, attention to detail and long-term client relationships, operating through a network of boutiques managed by Hermès Italie SpA in Italy.

1. Deliver personalised, memorable client experiences through refined storytelling about brand heritage and product craftsmanship.
2. Advise customers across product categories to meet needs and drive sales while maintaining omnichannel consistency.
3. Develop and maintain a client portfolio through bespoke discovery, follow-up and loyalty-building actions.
4. Collect, update and protect client data in accordance with privacy policy and company procedures.
5. Provide aftercare advice and product care guidance to ensure continued client satisfaction.
6. Maintain up-to-date product knowledge, including novelties, pricing and stock availability.
7. Support and actively participate in client events, in-store activations and promotional initiatives.

1. Minimum 1 year of direct sales experience, preferably within a luxury boutique environment.
2. Fluency in Italian and English; an additional language is an advantage.
3. Bachelor’s degree preferred (fashion or linguistic studies advantageous) but not mandatory.
4. Proficiency with Excel and general IT tools.
5. Excellent interpersonal and communication skills with a clear customer-service orientation.
6. Team-player mentality combined with the ability to work autonomously; flexibility and availability to work in a high‑pace retail environment.
7. Strong aesthetic sense, professionalism, enthusiasm and a vocation for human values.

1. Excel
2. IT tools
3. Customer service
4. Storytelling
5. Client data management
6. Product knowledge and merchandising

At least 1 year of direct sales experience; prior experience in luxury retail or boutique sales is strongly preferred.

Bachelor’s degree preferred (fashion or linguistic focus advantageous); not mandatory.

Hermès fosters a human-centred, artisanal culture where craftsmanship, discretion and client relationships are paramount. The boutique environment values diversity of perspective, teamwork and a strong aesthetic sensibility, offering a people‑focused retail experience.