Hermès Sales Associate

Hong Kong • China

Wednesday, December 18, 2024

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship, creativity, and high-quality products. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a continuous entrepreneurial spirit and a commitment to excellence, fostering autonomy and freedom through responsible management. Hermès is dedicated to preserving exceptional savoir-faire and respects both people and nature, sourcing extraordinary materials. With a strong territorial presence, the brand's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Oversee all sales activities in-store, adhering to Hermès' global standards of image and service.
2. Identify customer needs and develop client relationships.
3. Achieve sales targets while maintaining high levels of customer service, product knowledge, and operational procedures.
4. Build and sustain long-term customer relationships by providing an exceptional customer experience.
5. Proactively engage and recruit walk-in customers, maintaining key performance indicators.
6. Assist with inventory management and special projects as required.
7. Contribute to a collaborative and inclusive team environment.
8. Perform additional duties as assigned.

1. Minimum of 3 years of relevant retail management or operations experience in luxury brands or a similar capacity.

1. Strong motivation to become a Hermès Ambassador and deliver excellent customer service.
2. Commitment to teamwork.
3. Energetic, passionate, and positive working attitude.
4. Excellent presentation, interpersonal, and communication skills.
5. Proficiency in Cantonese, English, and Mandarin.

A minimum of 3 years in retail management or operations within luxury brands or a similar capacity is required.

Hermès offers a dynamic work environment with opportunities for professional growth and development within the luxury retail sector.

Hermès fosters a culture of creativity, excellence, and collaboration. The company values autonomy and responsibility, encouraging employees to cultivate their skills and contribute to the brand's legacy of exceptional craftsmanship and service.