Hermès Sales Associate

Hong Kong • China

Wednesday, December 18, 2024

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship, creativity, and high-quality products. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally, fostering an entrepreneurial spirit and a commitment to excellence. The company is dedicated to the transmission of exceptional savoir-faire, with a strong territorial presence that respects both people and nature. Hermès' creativity is fueled by fifteen artisanal trades, with collections showcased in over 300 stores worldwide.

1. Oversee all sales activities in accordance with Hermès' global standards of image and service.
2. Identify customer needs, cultivate client relationships, and manage sales and post-sales services.
3. Achieve sales targets while maintaining high levels of customer service, product knowledge, and operational procedures.
4. Develop and sustain long-term customer relationships by delivering exceptional customer experiences.
5. Proactively engage and recruit walk-in customers, maintaining customer KPI metrics.
6. Assist with inventory management and special projects as required.
7. Contribute to a collaborative and inclusive team environment.
8. Perform additional duties as assigned.

1. Minimum of 3 years of relevant retail management or operations experience in luxury brands or a similar capacity.

1. Strong motivation to become a Hermès Ambassador and deliver excellent customer service.
2. Commitment to teamwork.
3. Energetic, passionate, and positive working attitude.
4. Excellent presentation, interpersonal, and communication skills.
5. Proficiency in Cantonese, English, and Mandarin.

A minimum of 3 years of relevant experience in retail management or operations within luxury brands.

Part of a collaborative and inclusive team environment.

Hermès cultivates a culture of freedom and autonomy, supported by responsible management. The company values the transmission of exceptional craftsmanship and maintains a strong commitment to environmental and social responsibility.