Hermès

Sales Associate

Hermès is a French, family-owned, and independent company established in 1837, known for creating, crafting, and selling high-quality products. With nearly 20,000 employees worldwide, Hermès is driven by a continuous entrepreneurial spirit and a constant demand for excellence. The company values freedom and autonomy through responsible management and is committed to passing on exceptional craftsmanship while respecting people and nature. Hermès operates in over 300 stores globally, with creativity fueled by fifteen artisanal métiers.

1. Responsible for all sales activities in store within Hermès standards of image and services worldwide
2. Identify customers’ needs, develop client relationships, manage sales, and deliver post-sales services
3. Achieve sales targets and maintain high levels of customer service, product knowledge, and operational procedures
4. Build and maintain long-term relationships with customers by providing excellent customer experience
5. Proactively receive and recruit walk-in customers, maintain KPI customers
6. Assist with inventory and special projects as needed
7. Be part of a collaborative and inclusive team
8. Perform other duties as assigned

1. Minimum 3 years relevant retail management or operations experience in luxury brands or in a similar capacity

1. Strong motivation in becoming a Hermès Ambassador and providing excellent customer service
2. Strong commitment towards teamwork
3. Energetic, passionate, and positive working attitude
4. Excellent presentation, interpersonal, and communication skills
5. Good command of Cantonese, English, and Mandarin

Minimum 3 years relevant retail management or operations experience in luxury brands or in a similar capacity.

Unlimited contract

The position is based in Hong Kong SAR, within a collaborative and inclusive team environment.