Hermès Sales Associate

Hong Kong • China

Wednesday, March 5, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its creation, craftsmanship, and distribution of high-quality luxury goods. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a spirit of entrepreneurship and unwavering standards, fostering freedom and autonomy through responsible management. Hermès is committed to the transmission of exceptional savoir-faire, with a strong territorial presence that respects both humanity and nature, sourcing exceptional materials. The creativity of the maison is enriched by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Oversee all sales activities in-store, adhering to Hermès' global standards of image and service.
2. Identify customer needs and develop client relationships.
3. Achieve sales targets while maintaining high levels of customer service, product knowledge, and operational procedures.
4. Build and sustain long-term relationships with customers by delivering excellent customer experiences.
5. Proactively engage with walk-in customers and maintain customer KPIs.
6. Assist with inventory management and special projects as required.
7. Contribute to a collaborative and inclusive team environment.
8. Perform other duties as assigned.

1. Minimum of 3 years of relevant retail management or operations experience in luxury brands or a similar capacity.

1. Strong motivation to become a Hermès Ambassador and provide excellent customer service.
2. Commitment to teamwork.
3. Energetic, passionate, and positive working attitude.
4. Excellent presentation, interpersonal, and communication skills.
5. Proficiency in Cantonese, English, and Mandarin.

A minimum of 3 years in retail management or operations within luxury brands or a similar capacity is required.

The role offers a dynamic and inclusive work environment with opportunities for professional growth and development within a prestigious luxury brand.

Hermès fosters a culture of entrepreneurship and excellence, emphasizing autonomy, creativity, and the transmission of exceptional craftsmanship. The company values responsible management and respects both people and nature, creating a supportive and inclusive workplace.