Hermès Sales Associate

Lille • France

Tuesday, February 11, 2025

Hermès, a distinguished French maison established in 1837, stands as a family-owned and independent entity, employing nearly 20,000 individuals globally. Renowned for its entrepreneurial spirit and unwavering commitment to excellence, Hermès fosters individual freedom and autonomy through responsible management. The company is dedicated to preserving exceptional craftsmanship, deeply rooted in regional heritage and respect for both people and nature, which serves as the source of its extraordinary materials. Hermès' creativity is fueled by fifteen artisanal métiers, with its collections showcased in over 300 stores worldwide.

1. Propose and sell products across all departments to meet sales targets.
2. Collaborate with the entire store team to drive revenue growth.
3. Identify customer opportunities and remain proactive in client engagement.
4. Ensure customer satisfaction by providing a memorable and surprising experience in collaboration with the external relations manager.
5. Resolve customer inquiries promptly to avoid any uncertainty.
6. Represent and convey the values of Hermès to clients and new team members.
7. Recruit and retain a diverse clientele, both nationally and internationally.
8. Manage and maintain an autonomous client database.
9. Highlight the craftsmanship of artisans.
10. Participate in inventory management, assist in merchandising changes, organize stock, and maintain the department/store's presentation.

1. Proven passion for customer service and a results-driven mindset.
2. Bold and dynamic personality with experience in a broad sales environment.
3. Strong interpersonal skills with a generous approach to sales.
4. Exemplary conduct with a humble demeanor.

1. Proficiency in digital tools and new communication methods.
2. Fluency in English, both written and spoken.

Recognized experience in customer service and sales, demonstrating a strong culture of results.

The position offers a dynamic work environment within a prestigious brand, opportunities for professional growth, and the chance to work with a diverse and passionate team.

Hermès is committed to cultivating a workplace where team cohesion is synonymous with enthusiasm and solidarity. The brand values diversity and encourages the transmission of its rich heritage and craftsmanship. Employees are empowered to contribute to the brand's legacy while enjoying a supportive and inclusive atmosphere.