Hermès Sales Associate

Deauville • France

Tuesday, February 11, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its creation, craftsmanship, and distribution of high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a continuous entrepreneurial spirit and unwavering standards, fostering freedom and autonomy through responsible management. Hermès is dedicated to the transmission of exceptional savoir-faire, deeply rooted in territorial respect for people and nature, which serves as a source of extraordinary materials. The maison's creativity is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Propose and sell products across various departments.
2. Collaborate with the store team to enhance sales performance.
3. Identify client opportunities and maintain dynamic engagement.
4. Ensure customer satisfaction by providing a memorable and surprising experience in collaboration with the external relations manager.
5. Resolve customer inquiries promptly to avoid any uncertainty.
6. Represent and convey the values of Hermès to clients and new colleagues.
7. Recruit and retain a diverse clientele, both national and international.
8. Independently manage and follow up on client databases.
9. Highlight the craftsmanship of artisans.
10. Participate in inventory management, assist in merchandising changes, organize stock, and maintain the department/store's presentation.

1. Proven passion for customer service and a results-oriented mindset.
2. Bold and dynamic personality with experience in large retail environments.
3. Strong interpersonal skills and a generous approach to sales.
4. Exemplary conduct and humility.
5. Proficiency in digital tools and new communication methods.
6. Fluency in English, both written and spoken.

1. Customer service excellence
2. Sales acumen
3. Team collaboration
4. Problem-solving
5. Communication
6. Digital literacy
7. Bilingual proficiency

Previous experience in a customer-focused, results-driven retail environment is essential.

The role offers an opportunity to work within a prestigious luxury brand, fostering professional growth and development in a dynamic retail environment.

Hermès is characterized by a culture of excellence, creativity, and respect for craftsmanship. The company values responsible management, encouraging autonomy and freedom, while maintaining a strong commitment to environmental and social responsibility.