Hermès Sales Assistant

Munich • Germany

Friday, February 7, 2025

Hermès, a distinguished French maison since 1837, stands as a beacon of unparalleled craftsmanship, creativity, and innovation. As a family-owned and independent entity, it employs nearly 20,000 individuals globally. The brand is renowned for its commitment to excellence, fostering an environment of autonomy and responsible management. Hermès is dedicated to preserving exceptional savoir-faire, deeply rooted in respect for humanity and nature, which serves as the source of its exquisite materials. The maison's creativity is nourished by fifteen artisanal métiers, with its collections gracing over 300 stores worldwide.

1. Convey the values of Hermès to clients, ensuring an atmosphere of ease and generosity.
2. Provide exceptional customer service and a pleasant shopping environment tailored to each client's culture and personality.
3. Conduct high-quality sales activities across all métiers, maintaining the product quality and service excellence Hermès is known for.
4. Build and nurture strong relationships with potential and existing clients.
5. Identify and address customer inquiries and concerns.

1. Several years of experience in luxury retail or a high-end service environment with customer interaction.
2. A natural passion for people and service.
3. High adaptability and empathy towards diverse cultures.
4. Strong team player with the ability to achieve common goals.
5. Fluent in German and English, with proficiency in an additional language preferred.

1. Exceptional interpersonal and communication skills.
2. Strong sales acumen and customer service orientation.
3. Ability to build and maintain client relationships.
4. Cultural sensitivity and adaptability.
5. Team collaboration and goal-oriented mindset.

Several years of experience in luxury retail or a high-end service environment with customer interaction.

13 monthly salaries and a very attractive company pension plan.

Join a dynamic team with grand visions and high standards, discover a growing house with familial values, and enjoy extensive benefits contributing to a balanced work-life experience. Benefits include 30 days of annual leave, an Egym Pass, a Spendit Card, access to Corporate Benefits, a month of paid special leave for expectant parents, two weeks of paid leave before maternity leave for expectant mothers, and support with childcare costs.

Hermès embodies a culture of passion, respect, and dedication to both clients and employees. The maison thrives on a spirit of entrepreneurship and continuous innovation, while maintaining a strong commitment to responsible management and the transmission of exceptional craftsmanship. The work environment is characterized by a familial atmosphere, where autonomy and creativity are highly valued.