Hermès Sales and Service Support Coordinator

Gstaad • Switzerland

Monday, February 17, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship and high-quality creations. As a family-owned and independent entity, Hermès is part of a global network that includes nearly 20,000 employees. The company is celebrated for its entrepreneurial spirit and commitment to excellence, fostering an environment of autonomy and responsible management. Hermès is dedicated to preserving exceptional artisanal skills and operates with a deep respect for people and nature, offering its exquisite collections in over 300 stores worldwide.

1. Oversee back-office customer service management, ensuring excellence in aftersales, customer requests, reservations, and remote sales.
2. Provide high-quality customer service via email and phone, managing follow-up routines for personalized orders and repair requests.
3. Collaborate with the sales team to streamline back-office processes.
4. Track and analyze performance metrics related to customer service operations.
5. Support store network and call center requests.
6. Administer HR and store team operations, including staff planning and store maintenance.
7. Manage store orders and follow-up on general costs.
8. Assist with till control management, ensuring accuracy in cash remittances and reviewing operational reports.
9. Monitor and analyze key performance indicators, including conversion rates and stock on hold.

1. Minimum of 3 years of experience in an operations role within a retail environment.
2. Fluency in English and either German or French.

1. Strong service and customer orientation with excellent communication skills.
2. Analytical mindset with a high degree of organization and reliability.
3. Proficiency in Microsoft Office Suite.

A minimum of three years in a retail operations position is required, demonstrating a strong customer service orientation and analytical skills.

Hermès offers a dynamic work environment with a commitment to ethics, diversity, and inclusion, fostering continuous learning and collective spirit.

Hermès is committed to creating an inclusive and ethical workplace, valuing diversity and fostering a culture of trust and continuous learning. The company encourages curiosity and teamwork, providing a harmonious and environmentally conscious environment for its employees.