Hermès Sales and Service Associate

New York City • USA

Friday, February 7, 2025

Hermès, a distinguished French maison established in 1837, stands as a paragon of luxury craftsmanship and innovation. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally, fostering an environment of entrepreneurial spirit and unwavering excellence. The brand is renowned for its commitment to exceptional savoir-faire, deeply rooted in a respect for both humanity and nature, which serves as the source of its exquisite materials. With a diverse array of fifteen artisanal métiers, Hermès' creativity flourishes, captivating audiences through collections showcased in over 300 boutiques worldwide.

1. Provide exemplary customer service and support to clients, ensuring a luxurious shopping experience.
2. Assist in maintaining the visual and operational standards of the store.
3. Facilitate sales transactions and manage client inquiries with professionalism.
4. Contribute to the achievement of sales targets and store goals.
5. Participate in inventory management and stock replenishment activities.

1. Previous experience in luxury retail or a related field.
2. Strong understanding of high-end customer service principles.
3. Ability to work collaboratively within a team environment.

1. Exceptional interpersonal and communication skills.
2. Proficiency in sales techniques and client relationship management.
3. Attention to detail and a keen sense of aesthetics.

A minimum of 2 years in a luxury retail environment or equivalent experience in a customer-facing role.

Hermès offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, designed to support the well-being and professional growth of its team members.

Hermès of Paris embodies a culture of inclusivity and diversity, striving to create a Maison for All. The company values individuality and fairness, fostering an environment where employees can thrive as their authentic selves. Hermès is committed to advancing diversity, inclusion, and family values both within its walls and in the broader community through partnerships with non-profit organizations.