Hermès Sales Ambassador Assistant - Fragrance and Beauty

Lille • France

Friday, February 7, 2025

Hermès, a distinguished French maison since 1837, is renowned for its creation, craftsmanship, and distribution of high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a continuous entrepreneurial spirit and unwavering standards, fostering individual freedom and autonomy through responsible management. Hermès is committed to the transmission of exceptional savoir-faire, deeply rooted in respect for people and nature, which serves as the source of its exquisite materials. The maison's creativity is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Welcome, advise, and sell Hermès perfumes and beauty products in department store stands.
2. Collaborate with permanent ambassadors in stand activities: animation, events, stock management, and organization.
3. Serve clients by welcoming and advising them on Hermès olfactory creations and beauty products.
4. Engage with clients to understand their needs and provide tailored advice, introducing them to the essence of each collection.
5. Suggest complementary products, highlighting the excellence of Hermès objects and craftsmanship.
6. Deliver high-quality after-sales service to foster customer loyalty and turn challenging situations into sales opportunities.
7. Participate in ancillary sales tasks such as inventory, store cleanliness, unpacking, and labeling.
8. Ensure the implementation of each animation and the use of tools according to operational marketing guidelines.
9. Adhere to company procedures.

1. Passionate and dynamic demeanor.
2. Friendly and team-oriented spirit.
3. Previous successful experience, ideally in a similar role within department stores or institutes, is highly appreciated.
4. Education from a specialized school, business school, IAE, university, or equivalent.
5. Knowledge of the fragrance and beauty sector, ideally across three axes.
6. Fluent in French and English.
7. Autonomous with a strong sense of responsibility.
8. Excellent presentation skills.
9. Service-oriented with strong listening abilities.

1. Customer service excellence
2. Product knowledge in fragrance and beauty
3. Sales and upselling techniques
4. Effective communication
5. Team collaboration
6. Problem-solving
7. Organizational skills
8. Adherence to procedures

A prior successful experience in a similar role within department stores or beauty institutes is highly appreciated.

Specialized school, business school, IAE, university, or equivalent.

The position offers an opportunity for professional growth and development within a prestigious luxury brand.

Hermès fosters a culture of creativity, autonomy, and respect for tradition and innovation. The company values responsible management and the transmission of exceptional craftsmanship, creating an environment where employees are encouraged to thrive and contribute to the maison's legacy.