Hermès Retail Training Specialist

Hong Kong • China

Wednesday, February 12, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its creation, craftsmanship, and distribution of high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a continuous entrepreneurial spirit and unwavering standards, fostering freedom and autonomy through responsible management. Hermès is committed to preserving exceptional savoir-faire through strong territorial roots, respecting both people and nature, which serve as sources of extraordinary materials. The brand's creativity is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Coordinate and conduct seasonal and special product training sessions.
2. Deliver induction training for new employees and during new store openings.
3. Lead service skills training based on service excellence evaluations.
4. Customize training materials to meet specific store needs.
5. Design and develop training programs for both remote and classroom settings.
6. Manage the e-learning platform and track its usage.
7. Organize logistics for training sessions and maintain training records.
8. Support in-store animations by preparing teams with necessary product knowledge.
9. Drive customer experience initiatives in collaboration with CRM and store teams.
10. Provide service skills support for special launches to enhance customer experience.

1. Bachelor’s degree in Communications or a related discipline.
2. Minimum of 5 years' experience in retail training within the luxury sector.
3. Experience in frontline, hospitality, or service industry is advantageous.
4. Proficiency in MS Office, particularly PowerPoint; video editing skills are beneficial.
5. Fluency in English, Cantonese, and Mandarin; proficiency in Japanese or French is advantageous.

1. Strong communication and interpersonal skills.
2. Ability to work autonomously and proactively.
3. Energetic, self-motivated, and responsible.
4. Fast learner with the ability to multi-task.

A minimum of 5 years in retail training within the luxury fashion, jewelry, or watch retailing industry is required. Experience in frontline or hospitality sectors is beneficial.

Bachelor’s degree in Communications or a related discipline.

The role includes opportunities for frequent travel, fostering professional growth and development within an esteemed global luxury brand.

Hermès is characterized by a culture that values entrepreneurial spirit, creativity, and the preservation of artisanal craftsmanship. The company promotes a responsible management style that encourages autonomy and personal growth, with a strong emphasis on respect for both individuals and the environment.