Hermès

Retail Tools and Customer Experience Project Intern

Hermès is a French, family-owned, and independent company established in 1837, renowned for creating, crafting, and selling high-quality objects. With nearly 20,000 employees worldwide, Hermès is driven by a continuous entrepreneurial spirit and a commitment to excellence. The company fosters individual freedom and autonomy through responsible management and perpetuates exceptional craftsmanship by maintaining strong territorial roots, respecting people and nature. Hermès collections are showcased in over 300 stores globally.

1. Work on a wide range of projects including in-store traffic management tools, personalization, clienteling, and digital catalogs.
2. Assist the Retail Tools and Projects department in formalizing store needs.
3. Manage development projects including design workshops, testing, training, and pilot follow-ups.
4. Coordinate project deployments.
5. Collect feedback and formalize experiences on new projects.
6. Create presentation materials.
7. Develop training materials, including documents or interactive solutions.
8. Create content to regularly engage with deployed tools, such as morning briefs, tutorial videos, newsletters, brochures, and catalogs.
9. Organize events within the Retail Activities department or related projects.
10. Conduct market innovation and competitive intelligence research related to ongoing projects.

1. Student in a business school or equivalent.
2. Experience in retail project management or customer experience.
3. Interest in digital project management.

1. Excellent writing and summarizing skills.
2. Proficiency in computer tools, especially PowerPoint.
3. Rigor and autonomy.
4. Strong interpersonal skills.
5. Proactive and initiative-driven.
6. Strong affinity for the luxury retail sector, attention to detail, and creative sensitivity.
7. Team spirit, curiosity, enthusiasm, and open-mindedness.
8. Good command of French and English.
9. Proficiency in content creation tools is highly appreciated (e.g., Photoshop, video editing, Playplay, MailChimp, Bananatag).

Previous experience in retail project management or customer experience is required.

Student in a business school or equivalent.

Responsible employer committed to ethics, diversity, and inclusion.

The internship is based in Paris, offering an opportunity to join the human adventure at Hermès, a company that values ethics, diversity, and inclusion.