Hermès Retail Team Leader

Chengdu • China

Friday, February 7, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its exquisite craftsmanship and unparalleled quality. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The brand is driven by a relentless entrepreneurial spirit and a commitment to excellence, fostering an environment where freedom and autonomy are paramount. Hermès is dedicated to preserving exceptional savoir-faire through a strong territorial presence, respecting both people and nature, which are the sources of its extraordinary materials. With fifteen artisanal métiers fueling its creativity, Hermès' collections are celebrated in over 300 stores worldwide.

1. Lead a sales team, define sales strategies, and achieve team sales targets while enabling individual team members to meet their goals.
2. Ensure a high standard of customer service and experience.
3. Cultivate and maintain relationships with clients, develop VIPs, and recruit new customers.
4. Oversee daily store operations as a shift leader, assisting the team in sales and other operations as needed.
5. Maintain store operation standards, including stock management, after-service, maintenance, and CRM.
6. Monitor stock levels to support sales and service.
7. Manage several product categories in terms of sales, visual merchandising, inventory control, and training.
8. Provide market updates and buying advice to the store manager.
9. Manage and coach the team, setting objectives, assessing performance, and providing ongoing feedback.
10. Motivate team members through individual recognition and foster a sense of team spirit, discipline, and mutual respect.
11. Ensure regular training for teams to enhance customer service, product knowledge, and selling skills.

1. Tertiary education with at least 3 years of relevant management experience in high-end fashion or luxury industry.
2. Strong business acumen with solid analytical skills.
3. Proven ability to lead and drive performance and customer service.
4. Proficiency in customer relationship management.
5. Fluency in spoken and written English and Chinese; French is advantageous.
6. Excellent team player with a pleasant, service-oriented demeanor and self-motivation.
7. Strong leadership, interpersonal, and communication skills.
8. Proficiency in MS Office.

1. Leadership and team management
2. Customer relationship management
3. Sales strategy development
4. Analytical skills
5. Communication and interpersonal skills
6. Multilingual proficiency
7. Computer literacy

A minimum of 3 years in a managerial role within the high-end fashion or luxury sector is required.

Tertiary education is required.

Hermès offers a commitment to ethics, diversity, and inclusion, providing a supportive and enriching work environment.

Hermès is committed to fostering a culture of responsibility, ethics, and inclusivity. The company values the freedom and autonomy of its employees, encouraging a spirit of entrepreneurship and continuous improvement. With a focus on exceptional craftsmanship and respect for both people and nature, Hermès nurtures a collaborative and dynamic workplace.