Hermès Retail Operations Manager

Shenzhen • China

Friday, February 7, 2025

Hermès, a distinguished French maison since 1837, is renowned for its exquisite craftsmanship and high-quality creations. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The brand is driven by a spirit of entrepreneurship and a relentless pursuit of excellence, fostering freedom and autonomy through responsible management. Hermès is committed to preserving exceptional savoir-faire, deeply rooted in respect for people and nature, which is the source of its extraordinary materials. The creativity of the maison is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Lead a sales team to define and implement sales strategies, ensuring the achievement of both team and individual sales targets.
2. Maintain exemplary customer service standards and enhance the overall customer experience.
3. Cultivate and sustain client relationships, focusing on developing VIP clientele and recruiting new customers.
4. Oversee daily store operations as a shift leader, providing support in sales and other operational tasks as needed.
5. Ensure operational excellence in stock management, after-sales service, maintenance, and CRM within the designated area.
6. Monitor stock levels to support sales and service objectives.
7. Manage several product categories, overseeing sales, visual merchandising, inventory control, and training.
8. Provide market insights and purchasing recommendations to the store manager.
9. Manage and coach the team by setting objectives, assessing performance, and offering continuous feedback and coaching.
10. Motivate team members through individual recognition and foster a spirit of teamwork, discipline, and loyalty.
11. Ensure regular training for teams to enhance customer service, product knowledge, and selling skills.

1. Tertiary education with a minimum of 3 years of management experience in high-end fashion or luxury industry.
2. Strong business acumen with robust analytical skills.
3. Proven ability to lead and drive performance and customer service.
4. Proficient in customer relationship management.
5. Fluent in English and Chinese; proficiency in French is advantageous.
6. Excellent team player with a pleasant demeanor, service-oriented, and self-motivated.
7. Strong leadership, interpersonal, and communication skills.
8. Proficient in MS Office applications.

1. Sales strategy development
2. Customer service excellence
3. Client relationship management
4. Team leadership and coaching
5. Operational oversight
6. Market analysis
7. Product category management
8. Training and development

A minimum of 3 years in a managerial role within the high-end fashion or luxury sector.

Tertiary education required.

Hermès offers a commitment to ethics, diversity, and inclusion, providing a supportive and enriching work environment.

Hermès is dedicated to fostering a culture of creativity, respect, and excellence. The company values the autonomy and entrepreneurial spirit of its employees, encouraging a collaborative and inclusive atmosphere where diversity is celebrated.