Hermès Retail Director

Sao Paulo • Brazil

Wednesday, January 8, 2025

Hermès, a distinguished French maison since 1837, is renowned for its craftsmanship and high-quality creations. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally, fostering a culture of entrepreneurship and continuous excellence. The company is committed to preserving exceptional savoir-faire and operates with a strong territorial presence, respecting both people and nature. Hermès' creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Implement the retail commercial development strategy for the subsidiary.
2. Ensure an attractive network of stores recognized for their quality of welcome.
3. Lead store teams to recruit and retain customers.
4. Optimize and streamline front and back store operations.
5. Collaborate with subsidiary management to create and communicate a sustainable, ambitious vision.
6. Support sales teams in achieving excellence in customer reception and responsiveness to their needs.
7. Support projects and actions to enhance service, customer experience, and operational fluidity.
8. Oversee new store openings and renovations.
9. Play an active role in the budgeting and strategic planning process, setting sales targets in collaboration with general and financial management.
10. Monitor target achievement throughout the year and propose solutions to develop business according to subsidiary planning.
11. Define annual objectives and support the team throughout the year.
12. Work closely with HR to monitor organizational and team development needs, recruitment, training, talent management, compensation policy, and labor and disciplinary rules.
13. Regularly visit all subsidiary stores to verify operations, analyze activities, address operational and managerial issues, and energize teams.
14. Develop store teams' skills and cohesion through information, communication, shared objectives, best practice exchanges, and conflict management.
15. Encourage support teams and stores to collaborate closely with the Retail Merchandising department on product offering issues.

1. Strategic vision
2. Leadership and team spirit
3. Solid managerial experience
4. Strong interpersonal relationship skills
5. Excellent proficiency in English and Portuguese
6. Availability for business travel

1. Strategic planning
2. Leadership
3. Team management
4. Interpersonal communication
5. Bilingual proficiency in English and Portuguese
6. Business travel readiness

Substantial managerial experience in retail, preferably within the luxury sector.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Hermès fosters a culture of freedom and autonomy, driven by responsible management. The company values the transmission of exceptional craftsmanship and operates with a deep respect for people and nature. Employees are encouraged to embrace a spirit of entrepreneurship and continuous improvement.