Hermès Receptionist

London • UK

Saturday, February 15, 2025

Hermès, a prestigious French maison established in 1837, is renowned for its exquisite craftsmanship and exceptional quality. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a spirit of entrepreneurship and a commitment to excellence, fostering an environment where freedom and autonomy are encouraged through responsible management. Hermès is dedicated to preserving and transmitting exceptional savoir-faire, deeply rooted in a respect for both people and nature, which is the source of its extraordinary materials. The brand's creativity is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Manage incoming calls, distribute messages, and redirect callers to appropriate departments.
2. Represent Hermès GB by providing a premium experience for all colleagues and visitors.
3. Ensure all visitors and contractors are signed in and announced before accessing the building; escort visitors to meetings.
4. Serve as the first point of contact for colleagues with knowledge of departmental locations and key personnel.
5. Take full responsibility for the Reception experience, maintaining a customer service mindset.
6. Schedule, prioritize, and reorganize meeting room bookings as necessary.
7. Ensure the kitchen and tea points are well-stocked with necessary items such as milk, fruit, tea, coffee, and cutlery.
8. Maintain stock levels of stationery across floors, including printer paper and envelopes.
9. Arrange and track post and couriers, understanding delivery and turnaround times for high-value or stock items.
10. Manage printing, laminating, and binding tasks.
11. Take care of administrative tasks for the Office Manager and Senior Team as required.
12. Raise or assist in raising purchase orders, ensuring company commitments are tracked.
13. Process expenses for Reception and the Senior Team, submit expenses and receipts promptly, and track costs to identify potential savings.
14. Conduct daily floor walks to ensure office facilities are well-maintained and operational.
15. Report necessary repairs to the facilities team and act as the first point of contact with contractors.
16. Maintain high cleaning standards, particularly at visitor touch points, and liaise with the cleaning company.
17. Arrange catering for internal events, manage cutlery and crockery inventory, and handle meeting setup and cleanup.
18. Ensure additional support is booked for events, such as waiting staff, office temps, and cleaners.
19. Build and maintain mutually beneficial relationships with suppliers.

1. Clear, professional, and friendly communication style, both written and verbal.
2. Polished and professional demeanor, able to manage changing priorities.
3. Proactive and resilient, thriving in a stakeholder-facing, admin-focused role.
4. Autonomous working style with a collaborative approach.
5. Strong organizational skills, managing multiple tasks and prioritizing responsibilities.
6. Solid IT proficiency, including Microsoft Office packages.
7. Commitment to customer service excellence.
8. Excellent attention to detail, ensuring accuracy in all tasks.
9. Security and safety awareness, upholding Hermès standards.

Experience in a stakeholder-facing, administrative role with a focus on customer service is preferred.

Hermès offers a dynamic and flourishing work environment, fostering close relationships and a unique management style that emphasizes team success and personal achievement for the benefit of the group's progress.

Hermès GB Limited, a subsidiary of Hermès International, operates with over 300 employees across its London headquarters and nine retail stores in cities such as London, Dublin, and Manchester. The company culture is characterized by close relationships, humility, and a commitment to team success. Hermès values learning, sharing, and continuous development, fostering an environment where curiosity and innovation are encouraged.