Hermès Quality Manager - Silk and Textiles

Paris • France

Wednesday, March 26, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship, creativity, and commitment to quality. As a family-owned and independent company, Hermès employs nearly 20,000 individuals globally. The brand is part of a larger conglomerate that values entrepreneurial spirit and responsible management, fostering autonomy and freedom among its workforce. Hermès is dedicated to preserving exceptional savoir-faire and maintaining strong territorial roots, respecting both people and nature as sources of exquisite materials. The brand's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Ensure product quality from development to post-sales, collaborating with material developers and product managers.
2. Act as the primary contact for both men's and women's collection managers regarding directly sourced textile accessories and scarf rings.
3. Participate in project reviews during collection development, anticipating quality risks and initiating necessary tests.
4. Coordinate quality flow with suppliers, ensuring economic feasibility in collaboration with material developers.
5. Recommend packaging solutions for components and finished products.
6. Define product labeling and ensure compliance with international standards.
7. Qualify prototypes and conduct detailed reviews with material developers.
8. Establish sampling procedures in collaboration with the supply chain and logistics teams.
9. Oversee the planning and reception of series heads with the supply chain team.
10. Visit and inspect pre-series products, ensuring adherence to quality specifications.
11. Support suppliers on-site during complex pre-series production or when production issues arise.
12. Manage and monitor external quality controls.
13. Maintain product and component defect libraries.
14. Support the logistics quality team by communicating finished product expectations and resolving disputes.
15. Assist the commercial team with quality-related inquiries from markets.
16. Brief the after-sales service team each season to anticipate quality issues.
17. Coordinate repair solutions for quality incidents and track product returns.
18. Implement and monitor activity indicators, including pre-series validation and return rates.
19. Share end-of-season reports with suppliers and guide them in continuous quality improvement.

1. Engineering degree with 3 to 5 years of experience in textiles, apparel, or quality management.

1. Technical expertise in garment construction and materials.
2. Excellent interpersonal and teamwork skills.
3. Ability to formalize processes and documentation.
4. Proactive, agile, and autonomous work style.
5. Proficiency in English.
6. Familiarity with IT and quality management tools.

A minimum of 3 to 5 years in textile, apparel, or quality management sectors is required.

Engineering degree.

Competitive benefits package including opportunities for professional development and a supportive work environment.

Hermès fosters a culture of creativity, quality, and respect for craftsmanship. The company values autonomy and entrepreneurial spirit, encouraging employees to innovate while maintaining the highest standards of excellence. The work environment is collaborative, with a strong emphasis on responsible management and sustainable practices.