Hermès Product Owner CRM

Kanal • France

Friday, February 7, 2025

Hermès, a distinguished French maison since 1837, is renowned for its craftsmanship and creation of high-quality objects. As a family-owned and independent company, Hermès employs nearly 20,000 individuals worldwide. The brand is driven by a continuous entrepreneurial spirit and unwavering standards, fostering freedom and autonomy through responsible management. Hermès is committed to preserving exceptional savoir-faire, deeply rooted in respect for people and nature, which is the source of its extraordinary materials. The maison's creativity is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores globally.

1. Lead projects focused on customer relationship management evolution.
2. Organize and coordinate group stakeholders for project execution.
3. Participate in IT project scoping within the Retail Activities Directorate, supporting the Business Process Manager.
4. Facilitate alignment between expressed needs, developers, and other HSI departments to propose a project plan that meets business challenges.
5. Create and maintain the product backlog in the Project Management Tool.
6. Challenge and prioritize requested evolutions based on value.
7. Understand and master the solutions in question, including validation of mock-ups and specifications, in collaboration with stakeholders.
8. Organize delivery in sprints in collaboration with factories and monitor progress.
9. Ensure adherence to deployment schedules defined with various project stakeholders.
10. Coordinate the transition to support for projects and evolutions within the scope.
11. Monitor project budgets and resources, in collaboration with factories when necessary.
12. Update the Project Portfolio Management tool regarding resources, deliverables, deadlines, and associated indicators.

1. Bachelor's degree plus 5 years of professional experience, particularly in IT project management related to customer data in large enterprises.
2. Proficiency in both traditional and agile methodologies.
3. Strong general knowledge of the retail sector, CRM, and customer data modeling.

1. Analytical and adaptable to diverse environments.
2. Proactive with excellent communication skills.
3. Proficient in English.

At least 5 years of professional experience in IT project management, particularly related to customer data in large enterprises.

Bachelor's degree or higher (Bac +5).

Hermès is committed to ethics, diversity, and inclusion, offering a responsible and human-centered work environment.

Hermès cultivates a culture of freedom and autonomy, driven by a spirit of entrepreneurship and a commitment to exceptional craftsmanship. The company values responsible management and the transmission of savoir-faire, deeply respecting both people and nature.