Hermès Operations Manager

Princeton • USA

Wednesday, January 15, 2025

Hermès, a distinguished French luxury brand established in 1837, is renowned for its artisanal craftsmanship and commitment to quality. As a family-owned and independent enterprise, Hermès employs nearly 20,000 individuals globally, fostering a culture of entrepreneurship and autonomy. The company is part of a broader network of luxury brands under the Hermès Group, which emphasizes sustainable practices and the preservation of traditional savoir-faire across its 42 workshops in France and 310 stores worldwide.

1. Oversee all operational functions including inventory control, housekeeping, maintenance, and selling service associates.
2. Manage shipping and receiving departments, ensuring timely merchandise movement and adherence to procedural guidelines.
3. Collaborate with retail management to ensure cash handling procedures are respected and documented.
4. Coordinate after-sales service workflows and manage craftspeople or tailors as applicable.
5. Conduct inventories and cycle counts, reconciling stock discrepancies and performing stock adjustments.
6. Liaise with corporate construction and maintenance departments and external vendors for maintenance needs.
7. Ensure IT and phone systems functionality by coordinating with corporate contacts.
8. Act as a liaison with vendors for monthly needs and special events.
9. Manage operational team and vendor scheduling, training, and coaching in partnership with the Managing Director.
10. Coordinate evacuation drills and provide emergency response training.
11. Oversee operations and after-sales supply orders and staff sales.
12. Train staff to ensure compliance with operational policies and procedures.
13. Recruit and maintain a talent bank for operational positions.

1. 3+ years of retail management experience, preferably in a luxury environment.
2. Proficient in shipping and receiving operations.
3. Extensive building maintenance experience.

1. Excellent computer skills, including proficiency in MS Excel, Word, and PowerPoint.
2. Strong communication skills, both verbal and written.
3. Knowledge of POS and phone systems.
4. Ability to multitask under pressure with accuracy.
5. Strong interpersonal skills and a collaborative management style.
6. Familiarity with international parent companies is advantageous.

Candidates must have a minimum of 3 years of retail management experience, ideally within a luxury environment.

Hermès offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Hermès prides itself on a culture that values creativity, craftsmanship, and sustainability. The company is committed to diversity, inclusion, and supporting the personal and professional growth of its employees. Hermès fosters an environment where individuals can thrive and be their authentic selves, promoting equality and fairness in all aspects of employment.