Hermès Operations Manager

East Rutherford • USA

Wednesday, February 12, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its artisanal craftsmanship and commitment to quality. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally, fostering a culture of entrepreneurship and excellence. The brand is part of a global network with over 300 stores worldwide, offering a diverse range of luxury products. Hermès is dedicated to sustainable development and corporate social responsibility, with a focus on preserving traditional savoir-faire and respecting natural resources.

1. Oversee all operational functions including inventory control, housekeeping, maintenance, and selling service associates.
2. Manage the shipping and receiving department, ensuring timely movement of merchandise and adherence to procedural guidelines.
3. Supervise cash handling procedures and collaborate with retail management for business efficiency.
4. Coordinate workflow for after-sales service and craftspeople/tailors.
5. Prepare and conduct inventories and cycle counts, reconciling stock discrepancies.
6. Liaise with corporate construction and maintenance departments and external vendors for maintenance needs.
7. Ensure IT and phone system functionality in collaboration with corporate contacts.
8. Manage operational team and vendors, ensuring appropriate scheduling, training, and coaching.
9. Coordinate evacuation drills and provide emergency response training.
10. Oversee operations and after-sales supply orders, as well as staff sales.
11. Train staff to ensure compliance with operational policies and procedures.
12. Recruit and maintain a talent bank for operational positions.

1. 3+ years of retail management experience, preferably in a luxury environment.
2. Proficient in shipping and receiving processes.
3. Strong computer skills, including proficiency in MS Excel, Word, and PowerPoint.
4. Excellent verbal and written communication skills.
5. Knowledge of POS and phone systems.
6. Experience in building maintenance.
7. Ability to work under pressure and multitask with accuracy.
8. Strong interpersonal skills and collaborative management style.
9. Familiarity with international parent companies is a plus.
10. Ability to lift up to 25 lbs. without assistance.

1. Operational management
2. Inventory control
3. Team leadership
4. Vendor management
5. Emergency preparedness
6. Policy compliance
7. Talent recruitment

A minimum of three years in retail management, with a preference for experience in luxury environments.

The salary range for this position is $73,713.75 - $88,265.47 annually, determined based on job, location, and individual experience.

Hermès offers a comprehensive benefits package, fostering a supportive environment for personal and professional growth.

Hermès is committed to a culture of diversity, inclusion, and family values, creating a workplace where individuals can thrive authentically. The company values equality and fairness, supporting team members' success through a nurturing environment.