Hermès Operations Executive

Hong Kong • China

Friday, February 7, 2025

Hermès, a distinguished French maison since 1837, stands as a beacon of craftsmanship, creativity, and independence. With a workforce of nearly 20,000 globally, Hermès is renowned for its commitment to exceptional quality and artisanal excellence. As part of a family-owned and independent enterprise, Hermès fosters a culture of entrepreneurship and autonomy, underpinned by responsible management. The brand's dedication to preserving and transmitting unparalleled savoir-faire is evident in its strong territorial roots and respect for both people and nature, which serve as sources of extraordinary materials. Hermès' diverse range of fifteen artisanal métiers fuels the creativity that shines through its collections, available in over 300 stores worldwide.

1. Oversee all back-office operations, including general administration, maintenance, and uniform management.
2. Conduct reporting and analysis to ensure accurate information dissemination to relevant stakeholders.
3. Collaborate with the sales team to provide comprehensive follow-up on all customer service cases.
4. Address customer service and aftersales service issues promptly and professionally in coordination with related teams.
5. Ensure adherence to company policies and procedures within the store and manage document archiving.
6. Assist in the implementation and precise utilization of digital tools.
7. Monitor overall floor operations and offer support as necessary.
8. Ensure compliance with internal control and health & safety procedures.
9. Identify and address system weaknesses within the boutique, proposing improvement plans.
10. Perform additional duties as assigned.

1. Minimum of 3 years' experience in luxury retail or 6 years in a multi-tasking, customer-oriented environment.

1. Motivated to learn and improve.
2. Proactive, self-initiated, and detail-oriented.
3. Creative and an effective team player with strong communication skills.
4. Flexible with good common sense and problem-solving abilities.
5. Fluency in verbal and written English, Cantonese, and Mandarin. Knowledge of French is advantageous.
6. Proficient in computer operations with strong Excel skills.

A minimum of three years in luxury retail or six years in a customer-focused, multi-tasking environment is required.

The role offers a dynamic work environment with opportunities for professional growth and development within a prestigious luxury brand.

Hermès is celebrated for its vibrant and inclusive workplace culture, where creativity and individuality are cherished. The company values responsible management and fosters an environment of freedom and autonomy, encouraging employees to thrive and innovate. Hermès' commitment to sustainability and respect for nature and people is deeply embedded in its corporate ethos, making it a unique and rewarding place to work.