Hermès Operations Director

Dubai • UAE

Friday, December 20, 2024

Hermès, a prestigious French maison established in 1837, is renowned for its exquisite craftsmanship and high-quality creations. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The brand is driven by a continuous entrepreneurial spirit and unwavering standards, fostering freedom and autonomy through responsible management. Hermès is committed to preserving exceptional savoir-faire, deeply rooted in regional traditions and respect for people and nature, which are the sources of its exceptional materials. With fifteen artisanal métiers, Hermès' creativity flourishes, with collections showcased in over 300 stores worldwide.

1. Establish and uphold standards for operational excellence.
2. Lead, coach, and manage operations teams to achieve objectives.
3. Provide leadership and strategic vision within the operations department.
4. Identify and manage performance issues using company policy.
5. Develop strategic goals for the Operations Department in collaboration with team managers.
6. Communicate strategic goals and achievements to internal stakeholders.
7. Define a retail supply chain strategy for the region with the Managing Director and Operations HQ.
8. Anticipate future challenges and propose transformation plans.
9. Ensure smooth inbound/outbound flow from the regional distribution center.
10. Supervise third-party logistics and monitor performance.
11. Ensure replenishment flows align with retail sales and stock levels.
12. Provide upstream support for stores.
13. Oversee special inbounds and operations for events.
14. Streamline regional processes for seamless service.
15. Provide monthly reports on distribution center activities.
16. Ensure stores' assets are maintained and functional.
17. Manage reactive and preventive maintenance of stores.
18. Monitor maintenance contracts and ensure compliance with local policies.
19. Provide management direction for store projects and renovations.
20. Strengthen collaboration with Hermès Paris and HMESA.
21. Ensure proactive minor works suggestions in stores.
22. Provide monthly reports on facilities activities.
23. Define a retail operations vision across all locations.
24. Improve operational standards for stores.
25. Visit stores regularly to ensure compliance with policies and procedures.
26. Supervise implementation and training of new processes and tools.
27. Implement KPIs to monitor stores' back-office activities.
28. Ensure back-office teams manage stock effectively.
29. Provide monthly reports on stores' back-office activities.
30. Identify and implement systems to minimize merchandise loss.
31. Train stores' teams on loss prevention procedures.
32. Organize store audits and self-assessment reviews.
33. Review CCTV footage and analyze high-risk areas.
34. Monitor stock activity reports and investigate merchandise loss.
35. Schedule and supervise cycle counts and financial inventories.
36. Provide monthly stock reports for each location.

1. Strong experience in store operations.
2. Extensive experience in supply chain, preferably in retail.
3. Solid managerial experience.

1. Strong communication skills and ability to engage stakeholders.
2. Large-scale project management and team coordination.
3. Retail and service-oriented mindset.
4. Rigorous, structured, organized, and reliable.

Significant experience in store operations and supply chain management, preferably within the retail sector, coupled with solid managerial expertise.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Hermès fosters a culture of creativity, autonomy, and responsibility, encouraging employees to thrive in an environment that values tradition and innovation. The company is committed to sustainability and ethical practices, ensuring a respectful and supportive workplace.