Hermès

Operations Director

Hermès is a French, family-owned, and independent company established in 1837, known for creating, crafting, and selling high-quality objects. With nearly 20,000 employees worldwide, Hermès is driven by a continuous entrepreneurial spirit and a commitment to excellence. The company values freedom and autonomy, supported by responsible management, and is dedicated to preserving exceptional craftsmanship through strong territorial roots and respect for people and nature. Hermès' creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores globally.

1. Set and maintain standards for operational excellence.
2. Lead, coach, mentor, and manage operations teams to achieve goals.
3. Provide leadership and vision to all functions within the operations department.
4. Identify and manage poor performance issues using company policy.
5. Develop and manage strategic goals for the Operations Department.
6. Communicate strategic goals and achievements to internal stakeholders.
7. Define a retail supply chain strategy for the region.
8. Anticipate future challenges and suggest transformation plans.
9. Ensure smooth inbound/outbound flow from the regional distribution center.
10. Supervise third-party logistics and monitor their performance.
11. Ensure adequate replenishment flows with retail sales and stock levels.
12. Provide support upstream for stores.
13. Supervise special inbounds and operations for events.
14. Streamline processes across the region.
15. Provide monthly reports of distribution center activities.
16. Ensure stores' assets are functional and maintained.
17. Organize and manage reactive maintenance of stores.
18. Supervise preventive maintenance plan implementation.
19. Monitor maintenance contracts performance.
20. Manage stores' projects, renovations, and reinstatements.
21. Ensure compliance with design specifications and local regulations.
22. Strengthen collaboration with Hermès Paris and HMESA.
23. Ensure proactiveness in minor works suggestions in stores.
24. Provide monthly reports of facilities activities.
25. Define a retail operations vision across all locations.
26. Improve operational standards for stores.
27. Visit stores regularly to ensure compliance with policies and procedures.
28. Supervise implementation and training of new processes and tools.
29. Implement KPIs to monitor stores' back-office activities.
30. Ensure back-office teams control stock and manage operations.
31. Provide monthly reports of stores' back-office activities.
32. Identify and implement systems to minimize merchandise loss.
33. Train stores' teams on loss prevention procedures.
34. Organize store audits and self-assessment reviews.
35. Review CCTV footage and analyze high risks.
36. Monitor stock activity reports and investigate merchandise loss.
37. Schedule and supervise cycle count and financial inventories.
38. Provide monthly stock reports for each location.

1. Strong experience in Store Operations.
2. Strong experience in Supply Chain, preferably from a retail background.
3. Solid managerial experience.

1. Strong communication skills.
2. Large-scale project management skills.
3. Team-player with the ability to coordinate various stakeholders.
4. Retail and service-oriented.
5. Rigorous, structured, organized, and reliable.

Strong experience in store operations and supply chain, preferably from a retail background, along with solid managerial experience.

Unlimited contract.

The position is located in Dubai, United Arab Emirates. Hermès fosters a culture of freedom and autonomy, supported by responsible management, and values creativity and craftsmanship.