Hermès Operations Assistant

Shenzhen • China

Friday, February 7, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its creation, craftsmanship, and commerce of high-quality objects. As a family-owned and independent enterprise, Hermès employs nearly 20,000 individuals globally. The brand is driven by a continuous entrepreneurial spirit and unwavering standards, fostering freedom and autonomy through responsible management. Hermès is committed to preserving exceptional savoir-faire, deeply rooted in respect for people and nature, which is the source of its extraordinary materials. The maison's creativity is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Deliver exceptional and professional after-sales service to a diverse clientele.
2. Efficiently manage all repair cases.
3. Facilitate seamless communication with the Paris After-Sales Service team, operations team, and sales team.
4. Assist in handling and following up on after-sales service cases occurring in-store.
5. Produce high-quality, regular reports and analyses.
6. Train the sales team to enhance after-sales service knowledge and communication skills.
7. Support cashier duties.
8. Execute additional operational tasks as assigned.

1. Minimum of 2 years of verifiable experience in a customer service role, preferably within the luxury industry or hotel service sector.
2. University degree or higher.

1. Strong service orientation.
2. Proficient in spoken and written English.
3. Competent in office software applications (Word, Excel, PowerPoint).
4. Excellent communication skills and a collaborative team player.
5. Strong organizational skills and logical thinking.

A minimum of 2 years in customer service, ideally within the luxury sector or hospitality industry.

University degree or higher.

Hermès offers a commitment to ethics, diversity, and inclusion, providing a supportive environment for professional growth.

Hermès embodies a culture of excellence, driven by a commitment to ethical practices and a deep respect for diversity and inclusion. The workplace is characterized by a spirit of entrepreneurship, fostering autonomy and responsibility among its employees. Hermès values the transmission of exceptional skills and knowledge, ensuring a harmonious balance between tradition and innovation.