Hermès Operations Assistant

Shanghai • China

Wednesday, March 5, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its creation, craftsmanship, and retailing of high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a continuous entrepreneurial spirit and unwavering standards, fostering individual freedom and autonomy through responsible management. Hermès is committed to preserving exceptional savoir-faire, rooted in strong territorial ties and respect for people and nature, which are the sources of its exceptional materials. The brand's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Provide exemplary and professional after-sales service to diverse clientele.
2. Effectively manage all repair cases.
3. Ensure seamless communication with the Paris After-Sales Service team, operations team, and sales team.
4. Assist stores in handling and following up on after-sales service cases.
5. Deliver high-quality and regular reports and analyses.
6. Train sales teams to enhance after-sales service knowledge and communication skills.
7. Support cashier operations.
8. Perform other operational tasks as assigned.

1. Minimum of 2 years of traceable experience in a customer service role, preferably within the luxury industry or hotel services.
2. University degree or higher.

1. Strong service orientation.
2. Proficiency in oral and written English.
3. Competence in office software applications (Word, Excel, PowerPoint).
4. Excellent communication skills and team collaboration.
5. Strong organizational skills and logical thinking.

A minimum of two years in a customer service position, ideally within the luxury sector or hospitality industry.

University degree or higher.

The position offers the opportunity to work within a prestigious global luxury brand, fostering professional growth and development in a dynamic and creative environment.

Hermès cultivates a culture of freedom and autonomy, underpinned by responsible management. The company values the transmission of exceptional craftsmanship and maintains a strong commitment to sustainability and respect for both people and nature.