Hermès Logistics Support Specialist

Bobigny • France

Wednesday, December 18, 2024

Hermès, a distinguished French maison since 1837, is renowned for its craftsmanship and high-quality creations. As a family-owned and independent company, Hermès employs nearly 20,000 individuals globally. The brand is committed to fostering an entrepreneurial spirit and upholding stringent standards, promoting autonomy and freedom through responsible management. Hermès is dedicated to preserving exceptional savoir-faire, deeply rooted in respect for people and nature, which is the source of its extraordinary materials. The maison's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Address and resolve daily logistical incidents.
2. Collaborate cross-functionally with operational teams.
3. Assist the Logistics Support Manager in monitoring key performance indicators such as Backlog and SLA.
4. Conduct weekly analysis of closed support tickets.
5. Streamline support activities and maintain operational procedures.
6. Implement and monitor Problem Management processes.
7. Develop a knowledge base to enhance team competencies.
8. Train and support Logistics Support team members.
9. Engage with various internal and external stakeholders, including IT, project teams, and logistics operations.
10. Communicate effectively with diverse audiences, demonstrating pedagogical skills.

1. Minimum of 2 years of experience in a support team or TMA within logistics or supply chain.
2. Strong organizational skills and ability to manage priorities in a complex environment.
3. Service-oriented mindset with a passion for fieldwork.
4. Dynamic and highly curious personality.
5. Effective communication skills with a pedagogical approach.
6. Recognized for listening, adaptability, and support capabilities.
7. Ability to maintain a broad perspective on issues.
8. Familiarity with Manhattan WMS is advantageous.

1. Problem-solving and incident resolution
2. Cross-functional collaboration
3. Performance monitoring and analysis
4. Knowledge base development
5. Training and mentorship
6. Effective communication
7. Adaptability and pedagogical skills

A minimum of two years in a support role within logistics or supply chain management.

Competitive benefits package including health and wellness programs, employee discounts, and opportunities for professional development.

Hermès embodies a culture of excellence, innovation, and respect for tradition. The company values the freedom and autonomy of its employees, encouraging creativity and responsibility. With a strong emphasis on sustainability and ethical practices, Hermès fosters a collaborative and supportive work environment.