Hermès Logistics Support Manager

Vémars • France

Wednesday, February 19, 2025

Hermès International, a prestigious French maison established in 1837, is renowned for its high-quality craftsmanship and artisanal excellence. As a family-owned and independent enterprise, Hermès employs nearly 20,000 individuals globally. The company is committed to fostering an entrepreneurial spirit and maintaining rigorous standards, while promoting individual freedom and autonomy through responsible management. Hermès is dedicated to preserving exceptional savoir-faire, deeply rooted in respect for people and nature, which serves as a source of extraordinary materials. The brand's creativity is fueled by fifteen artisanal métiers, and its collections are showcased in over 300 stores worldwide. Hermès is part of a larger conglomerate known for its luxury brands.

1. Oversee interactions between the logistics provider and European warehouse clients, ensuring optimal customer satisfaction.
2. Coordinate with Hermès France teams to harmonize logistics strategies and maximize synergies.
3. Lead the deployment of a new logistics structure in Europe, including the launch of new logistics flows from a new warehouse for 11 countries and 34 stores.
4. Manage the logistics support team, ensuring effective communication and resolution of issues related to store logistics.
5. Define and organize transport logistics, including special requests and secure transport arrangements.
6. Participate in continuous improvement projects for warehouse operations in collaboration with subsidiaries.

1. Bachelor's degree or higher with at least 8 years of experience in logistics and/or customer service, preferably in a high-value retail environment.
2. Strong understanding of supply chain dynamics and customer service orientation.
3. Proficiency in communication, with excellent interpersonal skills and the ability to engage effectively with diverse stakeholders.

1. Excellent organizational and prioritization skills, with a high degree of autonomy and attention to detail.
2. Proactive problem-solving abilities and a solution-oriented mindset.
3. Proficient in analytical tools, including Excel; familiarity with CEGID is advantageous.
4. Fluency in English is required.

A minimum of 8 years in logistics and/or customer service, ideally within a high-value retail context.

Bachelor's degree or higher.

Hermès offers a comprehensive benefits package, including opportunities for professional development and growth within a prestigious luxury brand.

Hermès is characterized by a culture of excellence, authenticity, and innovation. The company values responsible management and fosters an environment where creativity and autonomy are encouraged. Employees are part of a global network that respects tradition while embracing modernity and innovation.