Hermès ITSM Platform Manager

Paris • France

Monday, May 19, 2025

The employer is a prestigious entity within the luxury fashion sector, renowned for its commitment to excellence and innovation. As part of a larger conglomerate known for its diverse portfolio of high-end brands, the company offers an environment that fosters creativity and professional growth.

1. Oversee the implementation and management of IT Service Management (ITSM) platforms.
2. Ensure alignment of ITSM processes with business objectives and industry standards.
3. Collaborate with cross-functional teams to enhance platform capabilities.
4. Monitor platform performance and implement improvements as necessary.
5. Lead a team of IT professionals dedicated to maintaining ITSM systems.

1. Bachelor's degree in Information Technology, Computer Science, or a related field.
2. Proven experience in managing ITSM platforms.

1. Strong leadership and team management skills.
2. Proficiency in ITSM tools and methodologies.
3. Excellent problem-solving and analytical abilities.
4. Effective communication and interpersonal skills.

A minimum of 5 years of experience in ITSM platform management or a related field is required.

Bachelor's degree in Information Technology, Computer Science, or a related field.

The position offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

The company prides itself on a culture of innovation, inclusivity, and excellence. Employees are encouraged to bring their unique perspectives and creativity to the workplace, contributing to the brand's legacy of luxury and sophistication.