Hermès IT Retail Coordinator

Hermès is a French, family-owned, and independent company established in 1837, employing nearly 20,000 people worldwide. Known for creating, crafting, and selling high-quality objects, Hermès is driven by a continuous entrepreneurial spirit and a commitment to excellence. The company values freedom and autonomy through responsible management and is dedicated to preserving exceptional craftsmanship with a strong territorial presence, respecting both people and nature. Hermès' creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores globally.

1. Ensure IT governance and the proper functioning of systems within assigned regions.
2. Lead a quarterly IT committee for coordination and monitoring of regional IT projects.
3. Support subsidiary audits and evaluate IT infrastructure performance, providing recommendations.
4. Provide regular reporting to management or PMO for a consolidated 360° view.
5. Communicate key updates, statuses, and alerts to subsidiary and HSI management.
6. Monitor incidents and service requests with the support team and group IT tools.
7. Lead a bi-monthly follow-up committee to ensure transparency and support efficiency.
8. Produce a monthly report of key performance indicators.
9. Support local or group-decided IT deployments, including implementation, monitoring, configuration, and testing.
10. Communicate needs and challenges to group teams.
11. Propose improvements to existing systems and processes considering local challenges and subsidiary interests.
12. Manage a roadmap to effectively address specific needs, particularly for retail locations.
13. Oversee IT projects led by the subsidiary, ensuring compliance with group directives.

1. Master's degree or equivalent in project management or IT systems.
2. Proven experience in project management.
3. Interest in retail and ability to work in a multicultural environment.
4. Ability to prioritize and delegate tasks.
5. Proactive, reactive, and rigorous in adhering to procedures and deadlines.
6. Strong service orientation and operational focus, especially in managing business emergencies.
7. Excellent interpersonal and negotiation skills.
8. Ability to adapt, communicate, and analyze user needs.

1. Fluency in French and English, essential for all written and oral communications.
2. Knowledge of a third language such as Chinese is a plus.

7 years of experience in a multi-site environment. Experience in IT project management (store openings/closures, relocations, migrations) is required. Retail sector knowledge is preferred. International experience or experience abroad is valued.

Master's degree or equivalent in project management or IT systems.

The role is based at Hermès Pantin, 13 Rue Auger. Hermès is committed to ethics, diversity, and inclusion, offering a human adventure for its employees.