Hermès IT Manager

Geneve Switzerland

Monday, December 16, 2024

Hermès is a French, family-owned, and independent company established in 1837, known for creating, crafting, and selling high-quality objects. With nearly 20,000 employees worldwide, Hermès is driven by a continuous entrepreneurial spirit and a commitment to excellence. The company values freedom and autonomy through responsible management and maintains a strong territorial presence, respecting people and nature as sources of exceptional materials. Hermès' creativity is fueled by fifteen artisanal métiers, with collections available in over 300 stores globally.

1. Manage service providers and budgets, including preparing and revising the annual budget with support from the IT Manager for Europe and the Finance Department.
2. Control expenses and monitor the budget.
3. Organize, supervise, and control the work of department staff.
4. Conduct regular calls for tender and benchmarks to ensure supplier efficiency.
5. Provide support to all subsidiary users for IT, communication, or payment system incidents.
6. Follow up on incidents and requested services with Group IT support and external providers.
7. Produce monthly reports on key activity indicators and propose action plans.
8. Manage IT equipment, telephones, and communication and payment tools, including purchasing, inventory, and replacement.
9. Create profiles and monitor access according to managers' requests.
10. Apply and enforce Group security rules and complete IT security procedures as needed.
11. Prepare and update business continuity plans.
12. Support internal and external auditors.
13. Assess infrastructure performance and submit recommendations.
14. Implement local or Group-defined IT plans and propose improvements to existing systems and processes.

1. 5 years' experience in a multi-site environment preferred.
2. Experience in IT project management, including opening/closing sales outlets, relocation, and migration.
3. Experience in building and monitoring budgets.

1. Good management, steering, and project experience.
2. Interest in the retail business and a multicultural working environment.
3. Strategic thinking and detailed understanding of operational processes.
4. Ability to prioritize and/or delegate.
5. Proactivity and responsiveness, respecting procedures and deadlines.
6. Resilience.
7. Team spirit, a sense of service, and a taste for operations, particularly in business emergencies.
8. Ability to define and formulate user requirements.
9. Available for travel and on-call duty.
10. Negotiation skills.
11. Management and leadership.
12. Adaptability and communication skills.

5 years' experience in a multi-site environment preferred, with IT project management and budget monitoring experience.

Fluent in French and English; German is a plus.

As a responsible employer, Hermès is committed to ethics, diversity, and inclusion.

The company fosters a multicultural working environment and values team spirit, service orientation, and operational excellence. The position is based in Geneva, Switzerland.