Hermès IT Manager

Geneva • Switzerland

Monday, December 16, 2024

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship, creativity, and commitment to quality. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is dedicated to nurturing an entrepreneurial spirit and fostering autonomy among its workforce through responsible management. Hermès is committed to preserving exceptional savoir-faire and maintaining strong territorial roots, respecting both people and nature. The brand's creativity is fueled by fifteen artisanal métiers, with collections available in over 300 stores worldwide. Hermès (Suisse) SA, a subsidiary of Hermès International, manages the distribution of Hermès products in Switzerland and Poland.

1. Manage service providers and budgets, preparing and revising the annual budget with support from the European IT Manager and HCH Finance Department.
2. Control expenses and monitor the budget, organizing and supervising departmental staff work.
3. Conduct regular tenders and benchmarks to ensure supplier efficiency.
4. Provide IT support to all subsidiary users, resolving incidents related to IT, communication, or payment systems.
5. Follow up on incidents and requested services with Group IT team support.
6. Produce monthly reports on key activity indicators and propose action plans.
7. Administer IT assets, telephones, and communication tools, managing purchases, inventory, and replacements.
8. Create user profiles and manage access according to managerial requests.
9. Apply and enforce Group security rules, supporting business continuity plans and auditors.
10. Assess infrastructure performance and submit recommendations.
11. Implement local or Group-defined IT plans, sharing needs with Group IT management.
12. Propose system and process improvements, representing subsidiary needs to the Group.
13. Lead a roadmap and ensure responsiveness to meet urgent sales outlet needs.

1. 5 years' experience in a multi-site environment preferred.
2. Experience in IT project management, including sales outlet openings/closings and relocations.
3. Experience in budget building and monitoring.

1. Strong management, steering, and project experience.
2. Interest in retail business and multicultural environments.
3. Strategic thinking with a detailed understanding of operational processes.
4. Ability to prioritize and delegate tasks.
5. Proactivity and responsiveness, adhering to procedures and deadlines.
6. Resilience and team spirit.
7. Service-oriented with a focus on operational emergencies.
8. Ability to define and formulate user requirements effectively.
9. Availability for travel and on-call duty.
10. Negotiation skills.
11. Management and leadership abilities.
12. Adaptability and communication skills.

5 years' experience in a multi-site environment preferred, with a focus on IT project management and budget oversight.

Hermès offers a commitment to ethics, diversity, and inclusion, inviting candidates to join a human-centered adventure.

Hermès fosters a culture of entrepreneurship, autonomy, and responsibility. The company values creativity, craftsmanship, and a strong connection to its artisanal roots, promoting a respectful and inclusive workplace environment.