Hermès International Training and Client Experience Project Manager

Paris • France

Wednesday, March 26, 2025

Hermès, a distinguished French family-owned and independent house since 1837, is renowned for crafting and trading high-quality objects. With nearly 20,000 employees globally, Hermès is driven by a continuous entrepreneurial spirit and unwavering standards. The company fosters individual freedom and autonomy through responsible management, while perpetuating exceptional craftsmanship through strong territorial roots and respect for people and nature. Hermès' creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Develop and implement creative, engaging, and omnichannel training programs aligned with Hermès' beauty collections and market needs.
2. Support new product launches and events such as 'Fêtes en Hermès' and 'L’Été en Hermès' through comprehensive training tools.
3. Enhance the skills of Perfume & Beauty Ambassadors and Beauty Experts through institutional tools and integration pathways.
4. Ensure cohesive client experiences by collaborating with various departments including Collection Development, Operational Marketing, Communication, E-Commerce, and Visual Merchandising.
5. Structure and animate the community of Training Managers and Trainers globally, ensuring alignment with local needs and strategic priorities.
6. Conduct training sessions for new hires to instill Hermès culture and beauty expertise.
7. Co-develop and co-facilitate the International Training Seminar for internal and distributor trainers.
8. Occasionally co-host regional seminars targeting distributor trainers or sales ambassadors.
9. Monitor training activities through reporting, KPIs, and audits to assess impact and identify necessary adjustments.

1. Minimum of 3 years of experience in product training within the cosmetics sector, preferably in makeup, in an international setting.
2. Experience in retail and as a makeup artist is advantageous.
3. Strong creative sensibility with the ability to structure and synthesize information.
4. Proficiency in educational engineering and blended learning management.
5. Advanced proficiency in Microsoft Office, particularly in creating aesthetic and engaging PowerPoint content.
6. Strong project management skills with excellent relational, collaborative, organizational, and rigorous capabilities.
7. Charismatic with strong storytelling abilities to effectively convey Hermès values.
8. Fluent in English for daily communication with international markets.

1. Creative and structured approach to training development.
2. Proficiency in Microsoft Office, especially PowerPoint.
3. Strong project management and organizational skills.
4. Excellent communication and storytelling abilities.
5. Fluency in English.
6. Ability to work in a multicultural environment.

A minimum of 3 years in product training within the cosmetics industry, ideally with experience in makeup and international exposure.

Bachelor's degree or higher in a relevant field.

The role offers the opportunity to work within a prestigious luxury brand, contributing to the development of high-impact training programs and engaging with a diverse, international team.

Hermès is committed to fostering an environment that values creativity, initiative, and teamwork. The company embraces a multicultural atmosphere where openness and collaboration are highly prized, allowing employees to thrive and contribute to the brand's legacy of excellence.