Hermès International Training and Client Experience Project Manager

Paris • France

Friday, March 21, 2025

Hermès, a distinguished French maison since 1837, is renowned for its craftsmanship and high-quality creations. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a spirit of continuous entrepreneurship and unwavering standards, fostering freedom and autonomy through responsible management. Hermès is committed to preserving exceptional savoir-faire, deeply rooted in respect for people and nature, which is the source of its exquisite materials. The brand's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Develop pedagogical tools in collaboration with International Training and Client Experience Project Managers, including PowerPoint modules, training activities, and trainer guidelines.
2. Adapt and present these tools across various channels, involving image research and content creation for Perfume.
3. Collaborate with headquarters teams and markets to gather necessary content for tool development.
4. Participate in updating institutional training modules for Retail induction.
5. Ensure internal training modules are current with the latest updates.
6. Contribute to the digital transformation of training tools via the Hermès Métier Training platform.
7. Support organization of Retail and internal training sessions, including logistics management.
8. Integrate tools on internal distribution platforms such as Carrousel and Agora.

1. Higher education degree with initial experience in training, preferably in cosmetics and perfumes.
2. International and/or Retail experience is advantageous.
3. Experience in blended-learning module design is a plus.
4. Fluency in English for daily communication, both written and spoken.

1. Curiosity and awareness of global trends.
2. Aesthetic sensitivity and product knowledge.
3. Strong organizational and writing skills.
4. Excellent interpersonal skills and team spirit.
5. Proficiency in digital tools (Office Suite, Indesign, Canva).

Initial experience in training within the cosmetics and perfumes sector, with international and/or retail exposure preferred.

Higher education degree required.

Opportunity to work in a prestigious global brand with a focus on personal and professional growth.

Hermès fosters a culture of creativity, respect, and excellence. The company values autonomy and responsibility, encouraging employees to express their individuality while contributing to the brand's legacy. The work environment is dynamic and collaborative, with a strong emphasis on innovation and quality.