Hermès Incident Manager

Paris • France

Monday, May 19, 2025

This esteemed luxury fashion house, part of a globally recognized conglomerate, is renowned for its commitment to excellence and innovation in the fashion industry. The brand is synonymous with elegance and sophistication, offering a dynamic and inclusive work environment that fosters creativity and professional growth.

1. Oversee and manage incident response processes related to security and payment systems.
2. Coordinate with internal teams to ensure timely resolution of incidents.
3. Develop and implement strategies to prevent future incidents.
4. Maintain detailed documentation of incidents and resolutions.
5. Conduct regular reviews and audits of security and payment systems.
6. Provide training and guidance to staff on incident management protocols.

1. Bachelor's degree in Information Technology, Computer Science, or related field.
2. Certification in incident management or related discipline.

1. Strong analytical and problem-solving skills.
2. Excellent communication and coordination abilities.
3. Proficiency in incident management software and tools.
4. In-depth knowledge of security and payment systems.

A minimum of 3-5 years of experience in incident management, preferably within the luxury fashion or retail industry.

Bachelor's degree in Information Technology, Computer Science, or related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

The company prides itself on a culture of innovation, collaboration, and respect. Employees are encouraged to express their creativity and contribute to the brand's legacy of excellence. The work environment is inclusive, supporting diversity and personal growth.