Hermès Incident Manager

Paris • France

Monday, May 19, 2025

As a leader in the luxury fashion industry, the company is part of a prestigious conglomerate known for its commitment to excellence and innovation. The brand is renowned for its dedication to craftsmanship, creativity, and sustainability, offering a dynamic and inspiring work environment.

1. Oversee the incident management process to ensure timely resolution of issues.
2. Coordinate with cross-functional teams to identify and implement solutions.
3. Develop and maintain incident management procedures and policies.
4. Monitor and report on incident trends and performance metrics.
5. Ensure compliance with industry standards and best practices.
6. Facilitate communication between stakeholders during incidents.

1. Bachelor's degree in Information Technology or related field.
2. Certification in ITIL or equivalent.
3. Proven experience in incident management or a similar role.

1. Strong analytical and problem-solving skills.
2. Excellent communication and interpersonal abilities.
3. Proficiency in incident management software and tools.
4. Ability to work under pressure and manage multiple priorities.

A minimum of 3 years of experience in incident management or a related field is required.

Bachelor's degree in Information Technology or related field.

The position offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

The company fosters a culture of innovation and collaboration, encouraging employees to contribute ideas and drive change. It values diversity and inclusion, creating an environment where all team members can thrive.