Hermès Incident Manager

Paris • France

Monday, May 19, 2025

This esteemed luxury fashion house is part of a globally renowned conglomerate, celebrated for its commitment to excellence, innovation, and craftsmanship. As an employer, the brand offers a dynamic and inclusive work environment, fostering creativity and professional growth within the luxury sector.

1. Oversee the incident management process to ensure timely resolution of issues.
2. Coordinate with cross-functional teams to address and mitigate incidents.
3. Develop and implement strategies to prevent future incidents.
4. Maintain detailed records of incidents and resolutions for analysis.
5. Communicate effectively with stakeholders regarding incident status and resolution timelines.

1. Bachelor's degree in Information Technology, Business Administration, or a related field.
2. Proven experience in incident management or a similar role within the luxury fashion industry.
3. Strong understanding of ITIL processes and frameworks.

1. Excellent problem-solving and analytical skills.
2. Strong leadership and team coordination abilities.
3. Effective communication and interpersonal skills.
4. Proficiency in incident management software and tools.

A minimum of 3-5 years of experience in incident management or a related field, preferably within the luxury fashion industry.

Bachelor's degree in Information Technology, Business Administration, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

The company prides itself on a culture of innovation, collaboration, and respect. Employees are encouraged to express their creativity and contribute to the brand's legacy of excellence. The workplace is inclusive, valuing diversity and fostering a sense of belonging among all team members.